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Service was excellent

I am shocked at how easy claims are to submit and at how fast claims are reviewed and approved. Thank you!

Great company with good customer relations.

As always my claim was handled in an efficient and timely manner.

One of the best decisions I have ever made was getting insurance for my pets. Nationwide has made it so easy, I simply use the app to submit all my pets claims (I have 3 dogs and 2 cats) and submitting the claim takes a minute or less. The time to receive my response is always very fast. Also, when I have any questions the customer service team is always very polite and helpful. They always answer all of my questions. I am so grateful to have the peace of mind that if one of our pets becomes ill, I do not have to stress about the financial burden; my focus can always be on what we can do to help Abby, Rubicon, Junior, Elliot or Harry.

Lucas was EXTREMELY PATIENT HELPFUL. I am a Senior and he explained everything clearly so I know exactly what to do.

So grateful for the ease and timeliness of reimbursements

Customer friendly, uncomplicated claims process

Easy online claims submission process, fast payment, thank you for the excellent service!!!

We got Nationwide's pet insurance with Wellness for our puppy. When we had our first major claim (i.e., we completed the $250 annual deductible) almost 6 months after our policy started, we were told that Nationwide would not cover the claim because it was a pre-existing condition. Under our policy, it specifically said no pre-existing conditions were identified. Nationwide still denied the claim and tried to change our policy once they were aware we never received a policy with pre-existing conditions to one that had pre-existing conditions. Their definition of what constitutes a pre-existing condition, however, is flabbergasting. I asked a representative that if a dog had eaten a sock and needed surgery but had a gastro-intestine pre-existing condition, would Nationwide cover the costs. They said no because it was related to stomach issues. It wasn't until we said we would be bringing a lawyer to any further discussions that they backed down. I think it also helped with the fact that their underwriting team refused to write the new policy. Since that issue was resolved, we've been very happy with the pet insurance through Nationwide. Filing claims is still difficult though. We downloaded the app that Nationwide said to use and when we upload all of the required information, they still ask us, almost every single time, that they still need the medical records from our vet. That takes a while to get every single time so the claims are always delayed. Aside from these, we are very happy to have the best insurance possible for our girl. Nationwide provides us with peace of mind knowing that if she needs anything, we don't have to choose between her life and whether we're able to afford it. Overall, very grateful.