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Vet visits can get pretty expensive. For me, paying the monthly premiums in exchange for a significantly lowered bill for a "sick pet" vet visit is worth it.

We adopted Reggie from our local animal shelter. Although he appeared healthy to both us and the animal shelter and shoed no sign of illness, Reggie had health issues that required emergency care and hospitalization that was quite expensive. Nationwide responded to our claims in a timely and compassionate manner. Nationwide allowed us to provide the care Reggie required to be the healthy and loving family member he is today.

Great insurance plan without any of the hassle

Very easy process,

Excellent phone customer service when I complained of not being able to process online. I was immediately emailed a claim form and quickly submitted my claim. Received a quick confirmation of receipt of the claim. Received the claim resolution within a week. The only reason the score is not a 10 is that the cost might be prohibitive for some pet owners.

Purchased this insurance for my chihuahua and cocker spaniel in 2018. For $10,000 max coverage yearly with $500 deductible covered at 80% it was $61.20 for the Spaniel and $62.90 for the chihuahua. So apparently they have a new underwriter. The new price for the same exact coverage is now $111.96 for the Spaniel and $88.34 for the chihuahua!!! $75.30 more a month!!! A 62% increase!!! Oh and good luck getting them to pay a claim. You have to call in everything and fight every claim. If you don't everything is a pre-existing condition! Buyer BEWARE! Figo is a terrible!

Thank you for having great phone support. Your reps are knowledgeable, patient, and courteous. The email notifications were also timely. The only thing confusing is you send emails saying your claim is complete with the amount of your reimbursement. Additionally, when you go to the website to view your account you see that your claim is complete. Since I had previously enrolled to receive my reimbursements via electronic deposit, I feared there was an error with my claim. However - what is omitted from the communication stream is that there are extra steps from your partnership with Chase Bank to complete your reimbursement. I wish the complete process of the claim reimbursement was revealed in the email I received to notify me that my claim had been completed.

Submitted a claim, then received a letter that the company needs more information. Contact the VET and she stated the bill is the information, as of today I am going in circles for a policy that I pay $700 + a year for. However the signup process was so easy!! I guess my major complaint is, the information I submit to the claim department has a phone number to the VET office, why do they not call and explain to them what more information they need.

Awesome

Representative was polite, professional and friendly. Quickly answered my questions and made policy changes. Excellent service.