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We adopted Georgie from Shaggy Dog Rescue who saved him from a shelter in TX and he made his journey to us via Rescue Road Trips. We didn't know much about his background so decided to start researching pet insurance. It took awhile to really research all of the providers on the market and after reading countless reviews we went with Healthy Paws. Second best decision we have made when it comes to Georgie (first, was deciding to apply to be in the running to adopt him). So fast forward to about 1.5 years after he joined the family. Our groomer noticed a bump by his boy part. We immediately got him into his primary care vet who diagnosed him with mast cell cancer. On to the surgical consultant and resulting procedure (with an overnight hospital stay). While it was nerve-racking to be away from our fur baby, one thing that I didn't worry about was his insurance coverage. Healthy Paws has been nothing but amazing when we have submitted previous claims for his meds, etc. After his surgery I submitted the invoices and the reimbursement was promptly processed. That's not even the best part. The Claws & Paws Protector, Tim W., emailed me to ask how Georgie was going. I couldn't even believe that! That's when I knew that we made the right choice for pet insurance for our fur baby. It's more care and concern than I have EVER or probably ever will receive from my bi-ped insurance providers. Thank you Healthy Paws for providing exemplary customer service and going above and beyond to make pets (and the pet parents) feel cared for and valued. Read your reviews. Do you research. Review your fur baby's needs or possible needs. Pick the best provider for you. If you choose Healthy Paws, I am confident that you will have the best possible experience when insurance is the last thing on your mind.

I wish I could say SPOT will have your back, but I can’t… We purchased the policy when my puppy was 3 months old. He got into trouble and swallowed rocks twice: once before and once during the insurance waiting period. The first time, he went to the ER for an endoscopy to remove them from his stomach. The second time the Dr made him puke it out. He had diarrhea for a couple weeks after due to all these procedures, but it went away after some time. It was all paid out of pocket ($4K) because the policy wasn’t active at this time. Too bad timing didn’t work out but that was the rules we agreed to, no hard feelings there. After the waiting period was over, our dog started causing destruction around the house when left alone. He bit entire corners off the walls and literally ate two holes through the wall when left alone inside a gated kitchen for less than 1 hr. We consulted with the vet and they wrote a letter diagnosing separation anxiety and recommending behavioral treatment, which SPOT claims is covered. We submitted the letter from the Dr and letter from an animal behaviorist outlining a treatment plan to SPOT for approval. They denied coverage claiming that eating rocks when he’s with us is a sign of separation anxiety and is therefore a pre-existing condition. I argued it is unreasonable to claim that a behavior observed when accompanied is a symptom of separation anxiety, but they disagreed. They also disagreed with the Dr’s letter that, literally and word by word, states the diagnosis for separation anxiety is unrelated to eating rocks. SPOT formulated their own diagnosis for my dog that justifies rejection of coverage and denied the claim. At some point the diarrhea came back and lasted for weeks. The vet put him on medication for a month but wasn’t getting better so they recommended doing a full blood panel to diagnose any physical issues. SPOT rejected coverage for the vet’s medication, the blood panel and diagnostic tests claiming that because he had diarrhea before, it is a pre-existing condition and no treatment would be covered. I’m not one to leave bitter reviews around the internet but I at least felt I had to share my experience and warn others.

I wish I could say SPOT will have your back, but I can’t… We purchased the policy when my puppy was 3 months old. He got into trouble and swallowed rocks twice: once before and once during the insurance waiting period. The first time, he went to the ER for an endoscopy to remove them from his stomach. The second time the Dr made him puke it out. He had diarrhea for a couple weeks after due to all these procedures, but it went away after some time. It was all paid out of pocket ($4K) because the policy wasn’t active at this time. Too bad timing didn’t work out but that was the rules we agreed to, no hard feelings there. After the waiting period was over, our dog started causing destruction around the house when left alone. He bit entire corners off the walls and literally ate two holes through the wall when left alone inside a gated kitchen for less than 1 hr. We consulted with the vet and they wrote a letter diagnosing separation anxiety and recommending behavioral treatment, which SPOT claims is covered. We submitted the letter from the Dr and letter from an animal behaviorist outlining a treatment plan to SPOT for approval. They denied coverage claiming that eating rocks when he’s with us is a sign of separation anxiety and is therefore a pre-existing condition. I argued it is unreasonable to claim that a behavior observed when accompanied is a symptom of separation anxiety, but they disagreed. They also disagreed with the Dr’s letter that, literally and word by word, states the diagnosis for separation anxiety is unrelated to eating rocks. SPOT formulated their own diagnosis for my dog that justifies rejection of coverage and denied the claim. At some point the diarrhea came back and lasted for weeks. The vet put him on medication for a month but wasn’t getting better so they recommended doing a full blood panel to diagnose any physical issues. SPOT rejected coverage for the vet’s medication, the blood panel and diagnostic tests claiming that because he had diarrhea before, it is a pre-existing condition and no treatment would be covered. I’m not one to leave bitter reviews around the internet but I at least felt I had to share my experience and warn others.

EXCEPTIONAL CUSTOMER SERVICE EACH AND EVERY TIME I CONTACTED TRUPANION REPS. SIMPLE EASY CLAIM SUBMISSION AND FAST PAYBACK.

The insurance is not inexpensive and my first claim was denied because you equated it to nail trimming when in reality my dog broke his nail below the toe line so they had to put him under, lance it and cauterize it then he had to wear a boot for a month, it was denied on a technicality which I truly thought was crap. My vet tried to speak it but you still denied the claim...

Dealing with Trupanion¡¦s customer service is always a pleasure. She was knowledgeable, courteous and very helpful. It is a pleasure working with your company.

Very helpful and supportive staff.

If Trupanion handled human insurance I¡¦d sign up in a heartbeat. One of the most thorough, transparent and reliable companies I¡¦ve ever dealt with.

Price has gone up too much.

Pruce is toi high for the services you provide.