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The person I spoke with was friendly and helpful with the questions I had.

Filing claim for Red's annual physical was so easy to do. Very satisfied with what policy has to offer. Don't have to. Worry about Red's health care. Thank you

The app is so easy to use, payment turn around time is quick!

I have had this insurance for a little over a year, and it basically pays for itself. Great to have, great coverage, and easy to use.

Submitting a claim online is so easy and Trupanion was extremely efficient in reviewing the claim as well as reimbursing me through direct deposit. I'm so grateful to have Trupanion!

Excellent customer service and coverage

It sounds silly that I'm recommending this company to other pet owners, but I'm not even sure who else offers a program like this. I find the claim process incredibly tedious. I tried downloading VitusVet but can't use it because my veterinarian isn't on their list. I was unable to file claims via the desktop website because it won't let me select my pet from the drop-down (it's just blank and says "No pets listed." I have to file claims by printing out a form, filling it out, then scanning it and emailing it back to Nationwide. I signed up for electronic reimbursement, but this is just Chase Payments which isn't necessarily convenient. You are notified via email that there is money available, and you have a few days to "retrieve" your money before it disappears into the ether. I'm on top of my email, but it's just so inconvenient that this couldn't directly ACH into your account. I signed up for electronic reimbursement, I feel like that should serve as acknowledgement that I want the money deposited into a specific account, rather than having to retrieve it like Venmo. Given my challenges, I should probably answer my own question above and try to find another company that offers this for next year's services.

Claim response was quick once again and took only a few days to resolve sixteen invoices. Have had Trupanion insurance for nearly ten years for three different dogs and have never found a mistake in evaluation of claims. Always friendly customer service.

SO EFFICIENT, AND PROMPT REIMBURSEMENTS. THANK YOU

I love the ease for submitting claims. I just ask my vet to submit the claim and then I wait for Nationwide to get back to me. I also like the ease of receiving money back auto-deposit into my bank account. PLUS... I love that my dog is covered!