Took weeks, paid incorrectly, no answer to follow up to correct
I submitted a claim that took weeks to review. The final outcome was that the claim was approved, but the charges were calculated incorrectly and I am owed additional money. I sent multiple emails will no answer or correction to my payment. I pay on time every month and expect to at least have decent turn around time on claim review and accurate claim payouts. I’m still appalled that no one from the service team has reached out about the incorrect payment despite multiple business days since my multiple follow up emails.
- INSURER:
Trupanion
- POSTED: 11/19/2019
- BY: Emily
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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We were impressed with the vet visit cost
We were impressed with the vet visit wellness checkup. I’m hoping the costs will be pretty reasonable if he has health issues as he ages.
- INSURER:
Nationwide
- POSTED: 11/19/2019
- BY: Rick
- BREED: Dachshund
- AGE OF PET: 7 - 10
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Very Satisfied
Submitted claim for Layla's for heartworm and flea/tick control. Processed without issue and received check within the 5-7 business day window I was told. Very satisfied!
- INSURER:
Pets Best
- POSTED: 11/19/2019
- BY: Timothy
- BREED:
- AGE OF PET: 7 - 10
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Paws up!
Very pleased with service overall. However, recently there's been a problem between Chase and Comcast halting electronic payments. To date, that problem has not been resolved. That problem is causing delay in getting claims reimbursed.
- INSURER:
Nationwide
- POSTED: 11/18/2019
- BY: Therese
- BREED: Jack Russell Terrier
- AGE OF PET: 7 - 10
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"Nationwide is on my side" 🎶🎶🎶
Great caring people! Submitted my claim with ease, and a check was soon on its way thereafter. I have recommended your services to friends.
- INSURER:
Nationwide
- POSTED: 11/18/2019
- BY: Leonard
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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A Worthy Benefit
A worthy benefit to keep your pet healthy and happy. Provides the ability to afford preventative measures required as you depend on your pet insurance to supplement costs. 'No Hassle' Reimbursements. A 'Must Have' for pet owners.
- INSURER:
Nationwide
- POSTED: 11/18/2019
- BY: Tammy
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Prompt Reimbursements
Nationwide is great at processing my claims and reimbursing me in a quick and efficient manner. I am very thankful that I have the insurance to help me care for my boy.
My only complaint with Nationwide is the rate of annual increases . . . I'm afraid at some point (probably the next increase) they'll price me right out of being able to afford it, now that my boy is 11 years old.
- INSURER:
Nationwide
- POSTED: 11/18/2019
- BY: Debbie
- BREED: American Cocker Spaniel
- AGE OF PET: Over 11 years
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Easy to submit
Claims are easy to submit. Had insurance before for a deceased pet . No problem for claims after deductible was reached. Prompt claim payment.
- INSURER:
Pets Best
- POSTED: 11/18/2019
- BY: Dierdre
- BREED:
- AGE OF PET: 0 - 3
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Great service, prompt payment
They were very attentive, called to see how my cat was doing, and the online claim form was easy to submit
- INSURER:
ASPCA
- POSTED: 11/16/2019
- BY: Suzanne
- BREED: Cornish Rex
- AGE OF PET: 7 - 10
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Very timely in issuing checks
Very timely in issuing checks. I was a little disappointed in the $30 increase in my premium this new period.
- INSURER:
Nationwide
- POSTED: 11/14/2019
- BY: Michele
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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