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Nikki was thoughtful & efficent understood my needs. Cared for my issue and followed up. She didn't just blow me off with a company line. She did her job & made the extra step to get my claim assigned. I truly appreciated that.

i got 90% of my dog's back surgery costs back. It took a longer time than I had hoped due to the review process but I got the money back as promised.

Great customer service Five star company

Great customer service Five star company

I decided to get pet insurance through my workplace during open enrollment. I have 2 high maintenance Great Dane pups and decided i'd give pet insurance a try for the year. If I didn't like it, I just wouldn't renew it. My youngest Dane had an upcoming neuter and gastropexy (bloat prevention) in the new year. We originally thought the surgery had gone well, however, after a few days something went wrong with the gastropexy. Of course, it couldn't have come at a worse time. It snowed that day and the operating vet shutdown due to weather. We had to make 2 trips to the emergency vet to get him comfortable enough to make it through the night to see his normal vet. Of course, all of this was very expensive. Fortunately, my young pup is feeling better. I submitted my claim for all the costs and was pleased to see that Nationwide covered most of the cost (90% after deductible met). Submission was fairly easy. I emailed the claim and a few weeks later I was surprised to see the check in the mail. Many thanks to Nationwide! You have made a believer out of me and I will be a member as long as I have my Danes!

I love Nationwide pet insurance! We signed up for this program as soon as we got our puppy Shadow and it has been an amazing experience. There's no better feeling than getting 90% of what you paid back after a hefty vet bill. We have had no issues with claims or communication with Nationwide and it has definitely made our experience as puppy-parents SO much easier! Customer for life!

This is our first dog that we purchased insurance for, after having very high expenses for the others. We have the full plan, including wellness and for the first year, has more than paid for itself. Claims are quick and easy and there was no issue with covering the neutering, vaccinations, and preventative medications. Glad to have it!

As so often with surveys I don't have much to go on to answer these questions. I didn't even know her name was Camille. It would make more sense to give me a survey after the claim has been resolved

Trupanion has been a great provider of coverage for my pet Stella. Your responsiveness always exceeds my expectations-- whether it is claim processing or having questions answered. Thank you!

Trupanion has been a great provider of coverage for my pet Stella. Your responsiveness always exceeds my expectations-- whether it is claim processing or having questions answered. Thank you!