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I really love your insurance company and all they have done for us so far!... I have sent soon many people over to you I couldn't even count. I tell them I love u so much I don't even care about the reward for referral because I used 3 others and U R THE BEST!.... now I do need to ask why is it that Yani has a cherry eye when I adopted him and put him in with u all..... its considered pre-existing and his eye is not insured. EVEN THOUGH NOT ONCE WAS HIS EYE INJURY DUE TO HIS CHERRY EYE. (DOC JUST BEING CAUTIOUS) ... Yani gets excited or dogs get excited on Yani and sometimes he just gets scratched or whether dust got into his eye and he wouldn't open eye so I took him in ..it's left or right eye but that's the only problems hes ever had. ANYONE CAN GET SOMETHING IN THEIR EYES Yani should not be faulted like I said from day 1 .. that is ridiculous part I found. There are dogs that have cherry eyes so bad they have to get surgery. I agree and yes that eye would be a problem eye already excluding is accepted once seen by others...but Yani hasn't. sight BUT YANI'S IS SO TINY U CAN NOT EVEN SEE IT UNLESS u know about it and look for it. I never ever saw that at the shelter and the doc did not catchbat first and admitted to how tiny and unbothersome it is to him. No worries. Not fair that not 1 of his eye issues was a cause because of the cherry eye. I get it you won't pay for cherry eye issues or CHERRY EYE SURGERY ..... but SCRATCHING EYES just like probably all the other animals AND OTHER ITEMS WRONG WITH EYES THAT I DONT EVEN KNOW ABOUT YET BECAUSE U EXCLUDE THE WHOLE EYE NOT RIGHT. Pls look into....i really thinl there was a mistake made here. ThaNk u

you are very helpful when i call for ins. questions...and prompt in payment (which helps)

Nationwide pet insurance is competitive and very easy to work with!

I can't recommend Healthy Paws enough. When we first shopped around for pet insurance, I read plenty of stories about "scam" policies that don't help when you need it most. Trust me, Healthy Paws isn't one of those companies. When our 6-year old pup suddenly needed dialysis, I called their customer service line to confirm his care would be covered and they assured me they would help. After too many dialysis sessions to count, extensive testing to identify the cause of illness including an unexpected kidney biopsy, and a four week stay at the vet hospital with 24/7 care, they kept their promise and covered 90% of the cost. When we finally took our boy home, they worked directly with the hospital to settle our bill so we didn't have to worry about reimbursement for payments we couldn't cover. On top of that, they've sent multiple messages asking how he's doing. I'm happy to say he's back to his happy, tail-wagging self thanks to their help. Without them, I don't know what we would have done. Ten out of ten stars, time and time again.

Fast and hassle-free claims!

I have not any difficulty with any claim. Coverage is consistent with that identified in plan.

Nationwide Pet Insurance has been exceptional from day one. The preventive care coverage alone makes it well worth the investment.

Our Pomeranian broke her front right leg and Pets Best processed and paid the claim with in two weeks of submitting. Then they processed the follow up claim with two weeks. My wife and I are very satisfied with the service that we have received from Pets Best. We recommend pets Best to everyone we talk to.

Your great! My vets office sends in the forms within 3 weeks I have my reimbursement and everyone is happy.

This is my second review for Embrace, regarding claims service for my nine year old cattle collie cross. I had insured him barely over a year when he began limping. At first the vet thought it was just arthritis, for which he began expensive, monthly injections of adequan; but we eventually discovered a torn cranial crucial ligament (CCL), with TPLO surgery recommended as the most beneficial option. Throughout the entire process and not during rehab, the staff at Embrace have been efficient, polite, respectful, responsive, and sympathetic. I receive prompt confirmation with each claim they receive, followed about a week later by a determination, which has always been that the claim has been covered, including the continuing adequan injections. In this era of substandard customer service, it is reassuring to find a company that demonstrates exceptional customer service through its actions, rather than by disingenuous platitudes.