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Purchased this insurance for my chihuahua and cocker spaniel in 2018. For $10,000 max coverage yearly with $500 deductible covered at 80% it was $61.20 for the Spaniel and $62.90 for the chihuahua. So apparently they have a new underwriter. The new price for the same exact coverage is now $111.96 for the Spaniel and $88.34 for the chihuahua!!! $75.30 more a month!!! A 62% increase!!! Oh and good luck getting them to pay a claim. You have to call in everything and fight every claim. If you don't everything is a pre-existing condition! Buyer BEWARE! Figo is a terrible!

Thank you for having great phone support. Your reps are knowledgeable, patient, and courteous. The email notifications were also timely. The only thing confusing is you send emails saying your claim is complete with the amount of your reimbursement. Additionally, when you go to the website to view your account you see that your claim is complete. Since I had previously enrolled to receive my reimbursements via electronic deposit, I feared there was an error with my claim. However - what is omitted from the communication stream is that there are extra steps from your partnership with Chase Bank to complete your reimbursement. I wish the complete process of the claim reimbursement was revealed in the email I received to notify me that my claim had been completed.

Submitted a claim, then received a letter that the company needs more information. Contact the VET and she stated the bill is the information, as of today I am going in circles for a policy that I pay $700 + a year for. However the signup process was so easy!! I guess my major complaint is, the information I submit to the claim department has a phone number to the VET office, why do they not call and explain to them what more information they need.

Awesome

Representative was polite, professional and friendly. Quickly answered my questions and made policy changes. Excellent service.

very friendly, helpful, concerned

Trupanion team are always quick to respond, friendly and helpful.

You guys are the BEST! I tell every pet owner I know about Trupanion!

I have had Trupanion for a couple of years now. Living in Alaska everything is pricey especially vet visits and any type of medical care. I recently moved to Texas, where the vet costs dropped by over 25%, yet my insurance costs more than doubled when Dana has needed medical care once when she cut her leg. Trumpanions excuse was the lifetime costs of insuring my dog when she has had no previous issues and sees a vet every 6 months due to her being a service dog. They will try and use the well our deductibles are lifetime; however, that is crap, when if you, for instance, pay 81.00 per month to them compared to 48.00 at another provider with the same coverage and deductible. The only difference is that the deductible that isn't a lifetime. if you have to pay it a couple of times, you still wouldn't make up the money you overspent on Trupanions fees. Basically, you could pay the deductible with another company twice a year and still spend less than what you did for 1 year with Trupanion.

This was the easiest and most convenient experience I could have asked for. I took my dog in to the vet. for what turned out to be an ear infection and the basic heartworm and flea treatment. Well long story short things went south really fast, which was determined to be pancreatitis which meant several trips to vet./ emergency clinic. Each time I just took a picture of the paperwork with my phone and attached to my claim and that was it. My dog is 100% better and this was quick and convenient. Able to do the entire process on my phone.