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Vary good company to deal with.

Trupanion is totally worth it! They just need to figure out how to keep their claim processing fast as they boast on their website. Is taking way longer than 7-10 days to get claims processed.

Trupanion is totally worth it! They just need to figure out how to keep their claim processing fast as they boast on their website. Is taking way longer than 7-10 days to get claims processed.

I have 2 dogs that are both covered. One of my dogs just had her second ACL surgery. Both surgeries were covered. Without this coverage, I may have had to make the painful choice of having to have her put down do to the cost of the procedure. Nobody wants to be put in that position. I couldn't be happier with Healthy Paws customer service, coverage and quick claim processing times.

In my case i bought and paid for a 6 treatment laser package. It is to be done in 6 visits. if i paid for each visit separately the cost would be greater. It seems unfair to hold up credit until all the treatments are complete especially since I paid for all the treatments in advance to save myself money and also it saves the Insurance Company money.

Our last dog was terminally ill and had huge veterinary bills at the end of his life, so we were sure to cover our new puppy with insurance. I was skeptical that it would benefit him, especially at such a young age, but I knew premiums are lower if you start young. Our puppy ate one of those suncatcher suction cups and required tests and eventually emergency surgery... $4K total! Our primary veterinarian works directly with Trupanion, so we never pay more than the deductible (per illness for LIFE, wow!) and then our 10%. We have confirmation of covered amounts in minutes. Our surgeon does not work directly with Trupanion but submitting the claim was literally as easy as taking a picture and we had confirmation of covered amounts in a day. The specialty imaging does not work with Trupanion and was at first not covered due to the way it was billed, but after getting a slow response, one call to Trupanion resolved the issue after they contacted them on our behalf. We truly only paid our $150 and our 10% and all the refunds were deposited straight to our checking account. The entire case was paid and done well before our puppy's staples were out! I always spoke with a live person who was caring, concerned and understanding. This incident occurred just after our year anniversary and our rates had increased a few dollars but I would gladly pay even more knowing now how reliable Trupanion is.

Our last dog was terminally ill and had huge veterinary bills at the end of his life, so we were sure to cover our new puppy with insurance. I was skeptical that it would benefit him, especially at such a young age, but I knew premiums are lower if you start young. Our puppy ate one of those suncatcher suction cups and required tests and eventually emergency surgery... $4K total! Our primary veterinarian works directly with Trupanion, so we never pay more than the deductible (per illness for LIFE, wow!) and then our 10%. We have confirmation of covered amounts in minutes. Our surgeon does not work directly with Trupanion but submitting the claim was literally as easy as taking a picture and we had confirmation of covered amounts in a day. The specialty imaging does not work with Trupanion and was at first not covered due to the way it was billed, but after getting a slow response, one call to Trupanion resolved the issue after they contacted them on our behalf. We truly only paid our $150 and our 10% and all the refunds were deposited straight to our checking account. The entire case was paid and done well before our puppy's staples were out! I always spoke with a live person who was caring, concerned and understanding. This incident occurred just after our year anniversary and our rates had increased a few dollars but I would gladly pay even more knowing now how reliable Trupanion is.

If you've thought about purchasing pet insurance but have been skeptical about realizing any benefit,you couldn't be more wrong. Embrace truly is the real deal and does indeed cover your pet for covered costs. The reimbursement process is straight forward and help is always accessible. Simply follow the clear instructions and guidelines which have been clearly laid out and your on your way to reimbursement for covered costs. Highly recommended, validated pet insurance from a valid carrier.

I had contact with two representative. Once prior to my dog passing away to determine which procedures would be covered by my insurance coverage. And the second was the invoices that I needed to turn in for a claim as a result of his passing. Turning in invoices was exceptionally easy. All of your customer service representatives were very friendly and knowledgeable. I still have an insurance policy for my other dog and will totally recommend Pets Best to anyone that asks me about pet insurance. Thank you "

Nearly ten years ago I adopted a stray cat and thankfully decided to insure her with Pets Best (PB) since I knew she had had a difficult life before coming into our home. Because I didn't know her age, I decided to insure her as a senior animal. I am glad I did because she has had a lot of different health problems over the years. Last year, the premiums I was paying for a $250/80% policy became too expensive, so I decided to cancel her policy. When I called to do that, the PB representative suggested that instead of cancelling I raise the deductible, but keep the 80% and she informed me that all her past diagnoses would still be fully covered and only new problems would face the higher deductible. I took her advice and thank goodness I did because that same year my cat was diagnosed with cancer and the surgery to remove it was more than $4,000. When I submitted the claim, PB told me because the first symptoms of that cancer began while I was still under the $250 deductible policy, there would be no deductible and PB reimbursed all our costs at 80%. I did not expect that and did not ask for it. It was offered to me by PB. Amazing!! This company has been there for my cat, and has always paid without any problems. The claims are super easy to file, and reimbursements are directly deposited into my checking account very soon after a claim is submitted. I highly recommend this company.