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I really don't like to be calling after Trupanion to get my claims paid. It is poor customer service to have to wait almost a month for payment. You expect your clientele to pay their premiums on time - we expect Trupanion to pay us equally as timely.

We have submitted multiple claims for Zeke, our 8 year old Portuguese Water Dog and Nationwide has paid 100% of them less our deductible. Could not ask for anything more. They respond quickly after a claim is submitted and usually pay within 2 weeks or less

Fast turnaround. Good service.

I couldn't be more pleased. I have had four wolfhounds including Emma. The vet bills are huge!! This policy saved me hundreds and paid for itself in two visits for the whole year! Now, I only pay 10% of the cost for everything. Emma got her looonnnng tail caught in the car door and had about a 2 inch avulsion at the end of her tail. And as wolfies have happy tail, it was like a CSI crime scene from the wagging. It is taking a while, three weeks, to heal, but it had to be wrapped. I have an amazing vet, but we have had to go back every three days to get it checked. I am so happy that I purchased this insurance. I researched a bunch of companies and this is truly the best of the best.

This was emergency surgery on my Service dog- who is not only my heart, but my independence as well. I was literally falling apart. Brittany was so sensitive to what was happening and not just extremely helpful but tender as she told me how to process my claim once my girl was out of surgery. I couldn’t have asked for any better response to my call.

Very quick response in processing claims.

she went so far as to call the vet and persuade them to authorize a pre-approval if they decide its necessary which may end up saving Sydney's life if something more serious is present.

Ashley was very lovely to have as customer service representative. She was kind and very concerned with what I didn't know my vet had done to Tsunami as far as having his teeth pulled. Thank you Ashley!!! :)

Claims are usually complete within a few weeks. I wish medications could be included as well as prescription food.

Ive experienced NO hiccups in the claim process. Its very easy, very quick, everyone is very friendly. The benefits are receiving surprisingly fast. The sympathy card totally knock all of us out. Its One of the nicest and most thoughtful things you could have done. Its displayed in my companys office conference room where Isabella, our service dog, usually greets out senior citizen clients.