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Thank you Trupanion Team for your continuous, excellent customer service. I'm very impressed with how quickly my claim for reimbursement was processed. Jackson thanks you too! Keep up the awesome work!🐈

While the insurance plan offered by Pets Best is robust and inclusive, their claim review and payment process is quite arduous and frustrating. The review of any claim is abnormally long they give the impression that they are looking for reasons to deny responsibility and payment. You are often met with multiple requests for additional records even in the most straightforward and simple submittal. While the eventual result is generally correct, it is incredibly frustrating to deal with them and spend time to ensure your claim is processed accurately.

Claim had to escalate to a manager after 6 weeks. Terrible customer service. Cancel my policy was a nightmare.

This is a great insurance for your pet . I highly recommend.

I Have purchases and used other pet insurance policies in the past years but have never been as happy with any as I am with MetLife. My claims are paid within 2 weeks, and it is so easy to file. I am very pleased with everything about this company.

They make it very hard to submit any claims and even of you do they will find any "exception" possible to not pay you. We submitted 5 vet bills and they didn't pay a penny on any of them. I'm going back to Petsecure.

Very good insurance

This was my first time having to file a claim and unfortunately I had to take my little guy twice in one week to the vet. Talk about a big bill. Healthy Paws made the process super easy from beginning to end. Afterwords they even reached out to see how my feline friend was doing. Great customer service!

2 years ago I purchased Embrace insurance, I was not happy with them. After joining a Facebook pet insurance group, I read up on peoples posts and replies. I saw a few insurance policies that looked interesting to me, I called several of them and ultimately chose Met life Pet. My coverage includes wellness, illness, and accident, it was 250.00 deductible and 0 dollars out of pocket once I met the 250.00 deductible. My coverage was 5k per cat ( I have 2) total of 10K. One of my cats developed colitis, and the monthly prescription is 100% covered because it was not a per-existing condition. My experience with submitting claims has been seamless when using the phone app. I am able to send claims on the computer as well. Customer service has been fantastic by phone and email. It is best to call for the best policy quote, CS reps are very knowledgeable when speaking by phone. I have heard that the coverage available have changed, but it is still a good deal. I am very happy with the insurance!!

I’ve insured several of my dogs with Figo all the way back to 2018. My dog Thor has been on Figo Pet Insurance since I adopted him in November of 2019. My experiences have all been positive. Filing claims is super easy and you can check the status of your claim on the Figo/Pet Cloud app. Customer service has always been top notch and they pay out reimbursements quickly. The only thing I wish Figo would have is direct pay to the vet. If they had that, it would help pet parents that can’t pay for vet care and then wait to be reimbursed. Great job, Figo!