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I have had Pets Best for over 4 years. I never had pet insurance but got it when I got my greyhound. I initially picked Pets Best as they were partnered with Care Credit. She is very healthy and I have thankfully not had any issues with her health which makes me question the expense of pet insurance. However, I adopted a senior greyhound, who was re homed to me. I got a Pets Best policy on her and although it is very expensive due to her age, it has been a godsend. She was attacked and spent several days in the emergency vet to the tune of thousands of dollars. It was such a relief to have Pets Best reimburse the majority of the cost. As a former professional athlete, she benefits from acupuncture and laser therapy, Pets Best covers the majority of those costs. I am able to choose what coverage is right for each dog and when the Pets Best representatives have been very helpful in choosing coverage and giving payment options. Finally, Pets Best is usually very prompt with their explanation of benefits and payments.

Had to take my young Boston Terrier in for an acute emergency. Received excellent care and compassion. I was able to submit for insurance reimbursement quickly and easily. All around great experience at the vet and with Pets Best!

I'm very satisfied with the experience with Pets Best. The process for filing claims is quick and easy and the customer service has been good, too. I'm happy I made the decision to purchase insurance for my beloved pup through Pets Best

Thank you for your service, very happy I had an insurance for my dog

This is NOT about any specific insurance Co. Regardless of how good a pet insurance Co. is and how well it pays claims, due to the greed of veterinarians who cannot wait a few days for insurance to pay them directly even upon agreement, but would rather let the pet die, run away from any insurance that does not pay immediately on the spot, unless you plan to use it for charges you can afford yourself. For true unexpected emergencies as critical surgeries followed by pertinent in-patient stays/treatments that can't wait, you will be throwing money away even with backup from cards as Care Credit which don't offer the majority as many thousands as are now required upfront, at the clinic. If vets had a different perspective on the way they look at urgent life-saving treatments and at their patients, this type of insurance would surely work.

Very easy to file claims, and I got very quick responses on the status of the claims. In addition to filing my claims online, I also spoke to a customer representative on the phone because I had a few questions. He was extremely helpful and pleasant. I really appreciate that

Run dont walk to get the best insurance from pets best! 5 stars all the way! I refer them to everyone!

As proud owners of three Doberman Pinschers, my family and I have come to rely on Pets Best insurance in ways we never imagined when we first signed up. Their dependable claim payments have been nothing short of a lifeline, helping us keep our beloved dogs healthy and thriving through some truly challenging moments. One of our Dobermans, Remington, was recently diagnosed with dilated cardiomyopathy (DCM), a form of cardiac heart failure. The costs associated with his care are staggering—monthly medications that are prohibitively expensive, frequent hospital visits, and a battery of veterinary tests to maintain his quality of life. When we got the diagnosis, we were blindsided; we never anticipated something like this happening to one of our dogs. But having Pets Best in our corner has given us the confidence and financial support to stay committed to his treatment over the long haul. It’s hard to overstate how much this has extended Remington’s life and allowed us to cherish more time with him. Knowing we have reliable insurance backing us up has made all the difference. This isn’t the first time Pets Best has proven its worth to us. Years ago, with another of our Dobermans, we faced a terrifying emergency. He was digging in the yard—likely after a rattlesnake, we suspect—when he was bitten in the face. Without insurance, we would have lost him. The treatment was extensive and costly: four vials of antivenom, a blood transfusion, and several days in a specialist care unit. The bill was astronomical, but Pets Best covered it, and he pulled through. Today, he’s one of the healthiest dogs we have—vibrant and full of life. That experience was a turning point for us. Since then, we’ve vowed that all of our dogs will always be covered by Pets Best. It’s a decision we’ve never regretted, especially now as we navigate Remington’s ongoing care. The claims process with Pets Best has been a bright spot in an otherwise stressful situation. Submitting claims is straightforward—snap a photo, fill in the details, and send it off. For Remington’s routine prescription refills, we typically see reimbursement within a week and a half. Larger claims, like those for emergency visits with detailed itemizations, take a bit longer, but we’ve noticed significant improvements in processing times over the past year. It’s clear they’re working to make the experience smoother, and that effort doesn’t go unnoticed. That said, there’s one area where I wish pet insurance companies, including Pets Best, could do better: emergency payments. Very few vets allow direct billing with insurance for emergencies, leaving pet owners to front massive costs—sometimes $5,000, $7,000, or even $8,000—before being reimbursed. Not everyone has that kind of money on hand in a crisis, and it’s heartbreaking to think that a pet could be lost simply because the funds aren’t immediately available. It would be a game-changer if Pets Best could work out a system with veterinary hospitals to handle large emergency expenses directly, sparing owners that burden and ensuring care isn’t delayed. In those moments, the peace of mind insurance provides feels incomplete if you’re still scrambling to cover the upfront cost. Despite this, I can’t recommend Pets Best highly enough. It’s an investment we urge every pet owner to consider. The reliability, the ease of claims, and the support they’ve provided through emergencies and chronic conditions alike have been invaluable to us. Pets Best has given us the ability to focus on what matters most—caring for our dogs—and we’re endlessly grateful for the extra time it’s given us with Remington and the others. I would give 5 stars only to an insurance company that manages payments at time of the emergency with the Hospital.

On New Year's Eve, our beloved 7 year old dog Zelda was diagnosed with T-Cell Lymphoma after being hospitalized. What we thought was just an upset stomach turned into our worst nightmare. We would have had to make some impossible decisions if we didn't have pet insurance just for her hospitalization as her cancer diagnosis was on the heels of our other 11 year old dog's hospitalization and rare blood cancer diagnosis. You could put money away for a dog's entire lifetime and still not have enough for what we have spent in just 6 months. Pets Best claim process has always been really easy to navigate and I've never had any issues. It is also nice that they have a list with covered medications. Having Pets Best meant we got Zelda feeling better and she got to come home. It meant we got to try every single treatment available without worrying about the financial strain. She got to live what time she had as a normal happy dog unburdened by her cancer. Unfortunately, Zelda only had a partial response to treatment and we just got 2 more months with her but they were a good 60 days and I wouldn't trade them for anything. I appreciate that Pets Best went ahead and saw what her last claim was for and closed her account without me having to call in the aftermath of saying goodbye to her. It took one more thing off my plate, especially because the next week we found out our older dog with the rare blood cancer, also has a soft tissue sarcoma and we don't really have any viable options for him other than cherishing what time we have left. Again, you could put money away every month for a very long time and still not have enough for what we have submitted claims for in the past 6 months. You never know what's going to happen, Pets Best gave us peace of mind.

Excellent customer service end to end. Very user friendly web site and claims processing tool. Excellent and timely communications, and friendly, helpful, knowledgeable, and professional team. Top notch service organization. They are top notch, and I highly recommend them for your pet's needs!