Overall I recommend
I love the policy that I have and it’s turned out to be a blessing with the puppy we adopted who is inclined to eat things she shouldn’t. I love that it covers 100% accident and prevention. Customer service has been friendly.
What I would like to see is (1) if they say a drug will be approved with a vets prescription, please approve it. (2) Process the claims in a way that makes sense. There are times when not 100% is covered and it should be, or there is one huge lump sum that I can’t figure out belongs to what claim. (3) Make the benefit statements be available online or in the app. I’m reliant on the paper statement they send to align back to the claim. It’s challenging to figure out what was processed vs not. (4) Consistently use the date of service instead of randomly inserting other dates for the claims, so, again, I can follow what was processed.
It is a great insurance, I just wish it took less time to figure out the status of the claim and tie back payment to the actual claim.
- INSURER:
MetLife
- POSTED: 12/09/2022
- BY: Teresa
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Trupanion - The Best!
Trupanion was really on the ball, efficient, and timely and made my ER vet visit very successful. Thanks you!
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Laura
- BREED:
- AGE OF PET: 0 - 3
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Excellent choice
Answers to all my questions available online. Easy application, easy online account setup, and mobile app availability. Thanks!
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Oksana
- BREED: Saint Bernard
- AGE OF PET: 0 - 3
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Trupanion is the only reason I've been able to continue the ongoing care for my senior dog.
Trupanion is the only reason I've been able to continue the ongoing care for my senior dog. Without the insurance I wouldn't be able to afford the continuous care and medication for him. I have it on my younger dog and encourage everyone to get it.
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Paws
- BREED:
- AGE OF PET: 0 - 3
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Worth Every Penny
Trupanion has been worth every penny spent and allows us to offer the best care when something happens with our dogs. Twice we had to file a claim for one of our dogs. Not once did they try to avoid paying for anything. Their customer service is very knowledgeable and helpful, and they are quick to settle your claims. I can't thank this company enough for making the insurance process stress free so you can focus on what matters most. I highly recommend Trupanion to anyone looking for that added assurance for those unexpected emergencies.
- INSURER:
Trupanion
- POSTED: 11/30/2022
- BY: Julie and Greg
- BREED: Rhodesian Ridgeback
- AGE OF PET: 4 - 6
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Terrible claim submission process and huge price hikes
I will never use Healthy Paws again. The monthly rates increase a ridiculous amount with no correlation to number of claims, etc. Submitting a claim is very difficult, keep needing more information. Overall a terrible company.
- INSURER:
Healthy Paws
- POSTED: 11/30/2022
- BY: Christine
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Stretch
Trupanion has been there for my dog.I would highly recommend them.They are polite and answer your questions instantly.
- INSURER:
Trupanion
- POSTED: 11/27/2022
- BY: Patricia
- BREED:
- AGE OF PET: 0 - 3
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Every exchange was timely and easy to submit.
Every exchange was timely and easy to submit.
- INSURER:
Trupanion
- POSTED: 11/22/2022
- BY: Dee
- BREED:
- AGE OF PET: 0 - 3
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great customer service and quick response time
great customer service and quick response time
- INSURER:
Trupanion
- POSTED: 11/13/2022
- BY: Laura
- BREED:
- AGE OF PET: 0 - 3
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