5
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Trupanion has always processed my claims quickly.
Trupanion has always processed my claims quickly. Katie was very happy to assist me with my questions.Even though my question involved the policy, Katie asked about both of my fur babies by name!! That spoke volumes!!
- INSURER: Trupanion
- POSTED: 01/12/2023
- BY: Sandra
- BREED: Mixed breed
- AGE OF PET: 7 - 10
1
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Dreadful experience
I was told I had to give my vet permission to give Embrace all information for passed record to Embrace. I did this and then my vet told me to just have an Embrace rep contact them for the information. Almost 2 weeks later Embrace emails me to tell me they didn't contact my vet. Then after telling them they need to email the vet for the files they still didn't instead they just kept emailing me that I needed to give them the file in which I can't because I don't have them. The whole reason I'm paying for extra pet insurance is so I didn't have to deal with all of these issues that staff at the company are trained to Do. So the fact it took this much trouble just to file a claim for $86 im terrified that if anything serious ever happens with my dog that Embrace pet insurance won't be there when I need them again so I will be canceling my policy. Do yourself a favor and find the insurances that your vet is friendly with and trusts I should've listens to my vet
- INSURER: Embrace
- POSTED: 01/09/2023
- BY: Nickola
- BREED: American Staffordshire Terrier
- AGE OF PET: 4 - 6
5
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5
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Great Service!
The coverage is straightforward & easy to understand. Reasonably priced & the service & assistance I've received from Trupanion associates has been fantastic!
- INSURER: Trupanion
- POSTED: 01/08/2023
- BY: Nicholas
- BREED: American Pitbull Terrier
- AGE OF PET: 0 - 3
5
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5
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