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does not pay large claims
My dog had surgery. Well past the waiting period and all medical records sent in twice. A month before they came back and asked for the same records again. Would NOT recommend this company
- INSURER: Healthy Paws
- POSTED: 03/08/2023
- BY: josh
- BREED: Shih-Poo
- AGE OF PET: 0 - 3
5
out of 5
Claim review
Excellent care and processing of my claim was easy
- INSURER: MetLife
- POSTED: 03/07/2023
- BY: Abbey
- BREED: Pit Bull
- AGE OF PET: Over 11 years
1 comments
POSTED: | BY: Jayne H
Kori was very pleasant to talk to and made filing a claim easy. She explained everything clearly, and again, she was very helpful and pleasant. I'm glad my husband picked MetLife Pet Insurance!!
5
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Recommended - easy claims, no fuss, no hassle, great value
Outstanding pet insurance.
I researched pet insurers a lot and HealthyPaws came up tops - Once you are setup with them - sometimes take a little longer but only the first time it is soo easy to claim!
I have submitted a few claims now and its as easy as uploading the invoice pdf to the site - thats it - they then review whats claimed and whats not and send you the details back - no issues or fuss and clear explanations.
My most recent claim was absolutely perfect!
My choc lab 'Mavis' had an ACL partial tear and had to have surgery. I submitted the claim on the Friday and the cash was in my account on Monday! The explanation was all complete that day also with clear exact responses of what was covered - and they covered everything that I paid for. I have 80% coverage and had a $110 deductible left and the took that off and covered everything else - Absolutely perfect!
Honestly, I will never change from them and cannot recommend them enough - I have actually been offered cheaper insurance through my work and I will not change!
I wish my human health insurance was as good!
- INSURER: Healthy Paws
- POSTED: 03/06/2023
- BY: Darren
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 0 - 3
5
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Excellent experience
My dog had a stroke, needed extensive, expensive tests that without Trupanion, I would have had a difficult time approving. Then he stayed in the hospital for a week. Then 4 weeks later when I took him for shots, he was found to be bleeding internally so back to the hospital for tests and hospital treatment for another week. This also proved successful, but he remained on high doses of expensive medications.that took one year to wean from. During that year Trupanion covered the monthly blood tests, medications and Dr visits. Trupanion saved my dogs life and saved me many thousands of dollars.
- INSURER: Trupanion
- POSTED: 03/05/2023
- BY: Marion
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
1 comments
POSTED: | BY: Healthy Paws Customer Service
Josh, We're sorry you baby had to have surgery. All claim decisions are based on your pet’s medical records. Medical records for your pet include doctor's notes, laboratory results, and other documentation regarding any of your pet's visits to the veterinarian. These notes are kept by your veterinarian and are not typically sent home with you. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, the records sent by your veterinarian were for your other pet enrolled with us. Our team has reached on your behalf to your vet for the appropriate records, Once received we can then process your claims. Give your babies hug from us. The Healthy Paws Team