Claim processing time is not as advertized
We decided to go with Spot based on the reviews we read and the advertised quick claim processing that stated 48-72 hrs. We adopted a new aussie puppy and we went with both the pet insurance and the wellness plan. I submitted all the paperwork we received from the breeders vet and then took the puppy to the vet after signing up. It was a first vet visit for us so the usual (exam, shots etc). The total cost was $213. I submitted all the paperwork to SPOT and got an instant message saying that due to high volume of claims at this time yadda yadda it could take longer than expected etc. Ok that's fine but keep in mind this is not what they advertised and is not what I would think anyone would consider quick claims. It has now been 8 working days and there has been no status change on my account. Just says processing... Banfield may not have been perfect but at least the discounts for wellness was immediate, taken off the cost at the time you paid not reimbursed like this. I will update my review if and when it pays but so far the experience hasn't met the standards I was expecting based on the reviews.
- INSURER:
Spot
- POSTED: 12/14/2020
- BY: Jason
- BREED: Australian Shepherd - Miniature
- AGE OF PET: 0 - 3
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Very professional and courteous
Very professional and courteous
- INSURER:
Trupanion
- POSTED: 12/14/2020
- BY:
- BREED: Welsh Terrier
- AGE OF PET: 7 - 10
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Wonderful company and employees
Our puppy needed emergency surgery. I called Trupanion and the people I talked to were friendly, compassionate and helpful. The claim was handled quickly and easily and was approved in 2 days. I couldn't be happier with a company. Fortunately, my puppy is fine.
- INSURER:
Trupanion
- POSTED: 12/11/2020
- BY: Bonnie
- BREED: Toy Poodle
- AGE OF PET: 0 - 3
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Very professional and kind!
Very professional and kind!
- INSURER:
Trupanion
- POSTED: 11/24/2020
- BY: Rebecca
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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You are always kind & professional on the phone & always answers my question & help me promptly & satisfactorily.
You are always kind & professional on the phone & always answers my question & help me promptly & satisfactorily. You never fail to ask about Cooper which is always nice.
- INSURER:
Trupanion
- POSTED: 11/18/2020
- BY: Gloria
- BREED: Soft Coated Wheaten Terrier
- AGE OF PET: 7 - 10
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Fast efficient complete!
Fast, efficient, complete!
- INSURER:
Trupanion
- POSTED: 11/08/2020
- BY: Michele
- BREED:
- AGE OF PET: 7 - 10
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Pay claims quick!
Trupanion is the best company I’ve ever dealt with. They pay what they say they will and I’ve never had a problem with them paying the claims.
- INSURER:
Trupanion
- POSTED: 11/04/2020
- BY: Gary
- BREED:
- AGE OF PET: 7 - 10
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I would enthusiastically recommend trupanion!
I have been extremely happy with Trupanion. The customer service on the phone was outstanding. The processing of the claims was done so quickly! - Only one day after the date of service. Highly recommend Trupanion!
- INSURER:
Trupanion
- POSTED: 10/09/2020
- BY: J.
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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