Find and read reviews with confidence

I could not be more disappointed... Let me preface this by saying that I am a "give them the benefit of the doubt" kind of person. I really am. However, these guys have fried my last nerve. I have had pets my entire life. I have never purchased insurance before and thought that it may be worth the investment after speaking to a friend about her pet insurance experience (different company). After a lot of research, I chose Pets Best. My dog was playing with her sister and tweaked her leg and was limping. We took her to the vet and submitted the claim right afterwards... nothing. No response, no emails, nothing. I called. They said that they hadn't received anything from me. Please resubmit. Done. Nope... still didn't get it. "Let me go check the junk mail" they said. By golly! There it was. OK. Now we are going to get rolling... They processed the claim..... Declined. Why? I was still within my wait policy for "illness". I'm sorry.. what? No my dog wasn't limping because she was sick.... she was limping because she injured it playing. They asked me to resubmit the claim... done. After several weeks, it was declined again.... why? Because when I was at the vet, I said that she hurt her leg "4 or 5 days ago". The records also indicated that she had a previous history of limping... ON THE OTHER LEG!!! This vet visit was over a year before. They also went on to explain that the vet records didn't specifically state that I "saw" her get hurt playing. It said that she may have been playing but it may be elbow dysplasia. We could do x-rays to narrow that down. X-rays done - they came out looking fine. They could tell I was getting upset so they said that I could appeal the decision. I asked how I would go about doing that. They explained that I needed to get a note from my veterinarian with an exact date of injury and it needed to specifically say that she hurt herself playing. Alright- fine. I'm sure my veterinarian has nothing better to do than this but whatever. I got the note and submitted the claim via email. I waited weeks before calling again... you would think by now I would have learned my lesson... but I figure that they are likely very busy and with shut downs due to COVID-19, things would likely be taking longer anyway. Can you guess what happened next? Yep.... they couldn't find my claim. I sent it to them again, while on the phone with them... still nothing. "Let me go check the junk folder"... BAM! There it was. That was 29 days ago. I called today to check on the progress. "Appeals take anywhere from 30 to 60 days. We are not within that window. When we are done reviewing it, we will send you a letter." So basically, it's was "don't call us, we will call you" scenario. I decided it was time to leave a review in hopes that I could spare someone else from going through all of this. I jumped on their chat function. I was next in line. Twelve minutes late, I was speaking to an agent. I asked where could I leave a review of the company. She gave me a link that didn't work. She sent it again... I told her it was coming up inactive. I asked that she please click on the link she sent me so she could see it herself. She said it worked fine on her end and that she was sorry I was having difficulties. I used my own brain and googled what she sent me..... petinsurancereviews. Please notice the "s" at the end of the link... She was typing in this site but SPELLED IT WRONG! I told her that I found... I told her there was no "s" at the end of the reviews. She apologized, "I'm so sorry about that. I'm glad you found it." So - did she actually click on the link she sent me, of course not... but thanks for wasting my time... again...I should have just done it myself to begin with. So here I sit, June 27th, waiting on the $500 claim that I submitted January 14th. Once this is over... I will cancel the policy. What a waste of time and money.

Excellent service, always efficient and helpful and I LOVE you!!

What a freak accident - in our own back yard! Our pup was running next to a retaining wall and cut the corner so tight she wacked her knee and broke her patella. 2 surgeries, walking her with a sling, having her in a splint for 7 weeks and having to get it changed every 10 days, I don't know what we would have done without Pets Best Insurance. The stress was minimized knowing we had this insurance - we could get her the best care.

I have had an excellent experience with Trupanion for the entire 9 years that I have been using you for pet insurance. I recommend it to every pet owner I know. You are all awesome!

My husband and I are thrilled with the coverage we receive from Nationwide. We have used Nationwide for two of our dogs over the past 15 years. The process is simple to follow and the reimbursement timeframe is quick and easy. Customer service is excellent and the resources on their website is helpful. I would highly recommend this company.

Having been dog lovers and owners most of our lives, we have spent a lot of money on medical care over the years. Following a period where one of our dogs had to have extensive surgery to repair a torn diaphragm and cataract surgery on our our other dog, our vet suggested we look into pet insurance. We did a lot of research, sought advice from several vets and a number of of other pet owners attempting to find the best pet insurance we could, we settled on Healthy Paws. We are certainly glad we did. They are a great company with which to work. We recently had to have surgery on one of our dogs to have a cancerous growth removed from her right hind leg. The operation was successful, though expensive. We filed a claim with Healthy Paws for reimbursement. The claim instructed us to take a picture of the invoice and attach it to the claim and send the claim to Healthy Paws. We did and the same day we got an email back from them stating that they had gotten the claim and would have a decision within two days. Within one day we got an email stating that the claim was approved and that a check for the 90 percent of the cost would be sent to us. We received the check within three days for the 90 percent of the costs, no arguments, deductions, no hastles, just a check covering the 90 percent. A couple of days later we got an email inquiring how our dog was doing and asking that we please respond and let them know. This was not a form letter. They appeared really concerned. We have very seldom received such good service as this. Such excellent service as this deserves to be recognized. I strongly recommend Healthy Paws to all pet owners. This is a company that understands what service is.

We could tell our toy poodle was in pain and she cried whenever we tried to pick her up. Our regular vet sent us to the emergency vet hospital for the diagnostic work that she needed. After an MRI, she was diagnosed with a herniated disk and had to have surgery. The vet bills were mounting, and I was starting to panic because it was getting very expensive. After a deep breath, I remembered I had Nationwide Pet coverage and the relief was immediate. We could then concentrate on getting our dog well. She has recovered 100%. Nationwide paid our claims promptly, and without any glitches. Fantastic company! I recommend them highly.

I always recommend nationwide to my friends and other pet owners. I would be nervous to raise my pups without your help.

I have been pretty much pleased with your company. It was easy to file a claim and was explained to us when the claim was being processed and what to expected with the timeline in doing so. I appreciated the notifications of our claim and where in the process it was. I have recommended Pets Best to many of my friends and family members and to my clients.

Do not select this company. They used to be a decent pet insurance company but have failed to measure up anymore. My dog was diagnosed with a condition of his gums which is akin to an autoimmune immune disease and my vet recommended an emergency dental cleaning to remove the plaque and bacteria from his gums as it was causing ulcers on his gums. I then have to brush his teeth daily, use dental wipes and dental chews. They refused to cover the vet required dental cleaning as their policy is not to pay for cleanings no matter what the condition. They are across the board on this. This is going to be a lifelong condition for him so no cure. They don’t care about the condition except it’s their policy. Also they pay less when they cover a bill, apply the reimbursement level and then subtract the deductible. You get less if a reimbursement from them. They used to be a decent company but not any more. I got a new puppy and decided this was not the pet insurance I wanted for her. So disappointed in this company. They have gone downhill.