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I just want to give a big shout out to Tyler at Pets Pluse Us. He was very helpful in educating and explaining a handful of things we were uncertain about. He gave us peace of mind that we have our Labby girl all taken care of when it comes to her insurance! Thanks again Tyler!

My furbaby is only 2 years old with no pre-existing conditions. He hasn't had multiple problems so I haven't had to submit many claims, but, for the most part I've had no issues getting reimbursed and the turnaround time was decent.

I purchased Pets Best most comprehensive plan after adopting a new dog, and now, five months later, I just canceled it. Don't bother with this company. Keep looking. In those five months, I filed two claims. Both claims two about 6 weeks to process and then they denied everything as "pre-existing conditions", including things like a vet appointment and antibiotics for an open wound that occurred two months after the policy started. Luckily, those were fairly small bills, but I can’t imagine how angry I would be if it was something more serious and more expensive. Based on my experience with them, I imagine that would involve some financial struggle while waiting for reimbursement on two month old claims followed by fighting for even longer to get the eventual denials reviewed.

I am devastated at my poorly made decision to switch to PHI Direct. I did not fully understand their policy (my own fault), and that decision has for sure shortened the life of my dog. Once they have a condition that needs to have a claim, they will only cover that until the next time the policy renews. If you have a breed that is likely to have an ongoing issue (such as a heart condition), sorry about your luck, they'll only cover it for the remainder of that policy year (if they cover it at all), then they consider it a "pre-existing condition". Crappy customer service, long wait times, no invoice. Just awful! Please please please understand this policy clearly before you consider signing up. The cheaper premiums are that cheap for a reason, and not worth losing your pet early because you suddenly can't afford to keep treating their condition. What is the point of having insurance if they stop covering you once you have a problem? Please take this warning and avoid this company if you want long term coverage.

Healthy paws is excellent Insurance. My five month old puppy had an accident in our pool and two weeks later had another problem with an obstructed intestine needing surgery. Healthy paws was there for both incidents without question and handled the claim quickly and completely. As long as I have a pet, I will always have Healthy Paws insurance. Thank you Healthy Paws!

Our accident only ins plan covered basically everything BUT a 'cruciate ligament tear' which is basically the same as a torn ACL in humans. So b/c Beagles are more prone based on their stature, weight issues, etc etc blah blah blah... we had to pay out $4800/knee?!?!?!? I signed up for ins immediately after taking ownership of our pup & NEVER missed a darn monthly pymt EVERRR!! Typical insurance game... you need or responsible with taking out a policy for the "what-ifs" & then when those do happen in life there's ALWAYS some reason or excuse as to why you're NOT covered🙄 Ridiculous!

I have been using Healthy Paws pet insurance for over 2 years(for my 2.5 year old cat), and I highly recommend it as a pet parent. Every claim I've submitted (around five in total) has been processed and approved , usually within a few days. The total claims amount to over $16,000, covering various events including surgery, ER visits, and other unexpected incidents. What initially drew me to Healthy Paws was the thorough research conducted by my workplace's pet parent community. They evaluated almost every pet insurance company out there, and Healthy Paws came out at the top in all aspects. Unfortunately, many providers have a high rate of declined claims. Healthy Paws stood out with the lowest number of declined claims among all the companies reviewed.

I would give Trupanion a negative-five stars if that was available. A total scam. I have paid in $12,000 and when I finally brought my dog in for the first ever time for a leg injury, they would only pay $321.97 of a $1,283.30 emergency vet bill, thereby leaving me to pay $961.33. Their reasoning? First a $500 deduction on EACH visit for a new "ailment", not the annual onetime $500 deductible that is common for health and prescription coverage, which I could have accepted. They would also not cover the emergency exam, nor the resultant prescription (because it was not a "category" they choose pay for). After so many years of paying them, I immediately canceled...

I had my Sunny for 2 wonderful years. He was a rescue dog and we had no idea what’s his life was like before we found him. We took him in and decided to get him insured with This wonderful pet insurance. I was referred by my friend. That’s how good they are. They are referred by others. I’ve done the same. They were very supportive with my claims since day one till his passing. We’re so heartbroken and they made the claims easier for us till his last minute. They even cancelled his insurance which I thought it was wonderful because I don’t think I could have been able to do it. Thank you guys!! I’m very happy with Pets Best, they live up to their name!!! Francis

Avoid at all costs. They continuously email you over and over again telling you that there is a delay in processing your claim, even for very simple claims like check ups. Everything goes towards your deductible so they cover virtually nothing except for high price surgeries - run far from this company.