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Most of your agents handle situations well. My only suggestion is that your agents need to listen more closely so that the client does not have to repeat things.

Most of your agents handle situations well. My only suggestion is that your agents need to listen more closely so that the client does not have to repeat things.

My dog Oliver needed knee surgery very shortly after signing up with ASPCA. The surgery was quite expensive and was not needed to correct a life threatening condition, but ASPCA covered it and was very helpful with answering questions, always available over the phone, and processed the reimbursement quickly. In addition, they showed interest in my dog's condition after the surgery, and will even cover physical therapy for him!

It has been over 2 weeks since I have submitted my claim, and it has not even been looked at. This is not a first claim. It is a claim for additional treatment on a prior condition that has already been allowed by Trupanion. I am not happy with the claim resolution time.

It has been over 2 weeks since I have submitted my claim, and it has not even been looked at. This is not a first claim. It is a claim for additional treatment on a prior condition that has already been allowed by Trupanion. I am not happy with the claim resolution time.

Your reimbursement time has really become too long. You used to reimburse within a week. I currently have a claim I submitted on April 13 (follow up to a previously paid incident) and still no reimbursement. A fast turn around time is really important because when accidents happen, we can be faced with extensive vet bills that are not in the monthly budget and most vets want payment at time of service. I have put off paying monthly bills to pay the vet bill so waiting a month for reimbursement is stressful. Please hire more people or do whatever you need to do to be as efficient as you were when I obtained my first policy (2012)!

Your reimbursement time has really become too long. You used to reimburse within a week. I currently have a claim I submitted on April 13 (follow up to a previously paid incident) and still no reimbursement. A fast turn around time is really important because when accidents happen, we can be faced with extensive vet bills that are not in the monthly budget and most vets want payment at time of service. I have put off paying monthly bills to pay the vet bill so waiting a month for reimbursement is stressful. Please hire more people or do whatever you need to do to be as efficient as you were when I obtained my first policy (2012)!

Pets Best is a very efficiently run company. There"s always a "person" to answer the phone and any questions. They are always knowledgeable and courteous. Our Great Pyrenees are 3 years old and very healthy. We are hoping it stays that way and are doing our best to give them a healthy lifestyle. "

I was so pleased to learn that you have allowed Zeus's services at South Suburban Animal Hospital. Your service is wonderful I do hope that my cousin has called you people got a policy for her cat Molly. In any case I am so happy and glad I have you wonderful people who care about pets. My cat Salem goes in for his annual check up in June. I thank you so much for this and look forward to having your services for years to come. Your compassion and understanding is best of all.

In a Nutshell: PROS Policy - The policy on their website is perfectly clear to me. I think that some of the problems with pet insurance are caused by a lack of transparency and vague wording. The policy is straight-forward and not like the tedious "Terms of Use" stuff that you get whenever you try to use an app on your phone. Monthly Cost - You can get a free quote on their website so that you know what to expect up front. I've had Healthy Paws for 2 years and I haven't noticed any significant changes to my dog's premiums. Reimbursement - Annual Deductible (how much you spend in 12 months before insurance starts reimbursing you). This is much better than a Claim Deductible (you have to pay a certain amount for each individual vet visit to get a certain amount reimbursed).The FAQs give clear examples of how the reimbursement is calculated. It's fair and I've never had a disagreement about it. Enrollment - Easy. No blood draws or x-rays required for approval. I didn't even have all my pets' medical records because the animal shelter didn't have them. There were years missing from their medical record as a result, but I was still approved! It's great that this system doesn't discourage or punish you for adopting an adult. It's hard enough finding a home as it is. Customer Service - Excellent customer service. I can't recommend them enough and I've always been able to get a quick email response or a person on the phone. I've put more detail and examples in my essay below. CONS (this will be short): - Mobile app is glitchy, but I've never had problems submitting claims through email or the website. - Pre-existing conditions are not covered. This seems like a standard condition across the board for pet insurance, so I don't think that this is something that can be changed. I will explain my experience with the enrollment process, customer service, reimbursement, etc. towards the end. But first, I want to provide some context. In September 2016, our dog Iris was diagnosed with lymphoma, one of the most common cancers in dogs. While Iris never made it to remission, we can have some peace of mind that we were able to give her the best fighting chance that medicine could give. Through four months of blood tests and chemotherapy, we had racked up $8,500 and Healthy Paws covered $6,000. While the out-of-pocket costs are still very high, Healthy Paws took care of 75% of the medical costs and lifted a huge burden off our shoulders