Stellar Company
I'm very pleased with my experience! I have to admit I was skeptical about insuring my cats at all as they're usually pretty low maintence after their kitten phase. I've also heard of so many insurance companies 'claiming' to cover but then not paying out. Boy am I glad I listened to my gut when choosing Healthy Paws!! The plan itself is definitely affordable every month and with a low annual deductible, 90% coverage and no caps or incident limits, it's been worth every penny! One of our fur babies is not even two and became really ill with what seemed to be a bacterial infection with unknown origin. Our vet took care of him and Healthy Paws took care of us! Service was realtively swift and when I had to call in with questions they were helpful and quick to answer. The follow up to check in on how our cat was doing even after they settled the claim was very sweet and shows how stellar their customer service really is!
- INSURER:
Healthy Paws
- POSTED: 04/20/2022
- BY: Courtney
- BREED: Domestic Short Hair
- AGE OF PET: 7 - 10
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Incorrect interpretation of results, leading to multiple denied claims for the same problem
First, let me start by stating that I have had a TERRIBLE time with Embrace. My dog Otter was diagnosed with neck pain, and the two claims were denied because he was in his orthopedic waiting period. When my vet appealed, they were still denied, because it might be orthopedic. When he was taken to a neurologist (claim #3 - for the same issue, now to a specialist), and they found meningeal enhancement (and even performed a spinal tap to determine the cause), they denied the claim - why? Pre-existing condition - of a neurological issue that might be orthopedic (but is clearly not). How do I know? Because I have a PhD from the UGA College of Veterinary Medicine, and I reviewed meningeal enhancement (the diagnosis), which is undoubtedly a neurological issue. The neurologist even wrote that there was no orthopedic involvement in the notes! How does a neurological issue of meningeal enhancement that starts four months after the policy started become "Anxiety and Abnormal Behavior" to the claims adjuster, which are conveniently not covered? Otter is doing better now after a course of prednisone, many thanks to the neurologist that treated him and absolutely no thanks to Embrace.
- INSURER:
Embrace
- POSTED: 04/20/2022
- BY: Andrea
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
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Great Insurance Company
This is my first experience with insurance for my pet. Luckily I have not had to use it as all of them have been in good health. I tried this and I have to say it's a great company. They made the process so easy and they took care of everything.
- INSURER:
Trupanion
- POSTED: 04/20/2022
- BY: Georgianna
- BREED: Cairn Terrier
- AGE OF PET: 7 - 10
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Thank you for making a difficult situation much easier to handle.
Our 11 year old family member Murphy (dog) was diagnosed with osteosarcoma in January. Our difficult decision on how to proceed was made so much easier due to Trupanion. We didn’t have to think about anything but what was best for him. The customer service team and claim system has been nothing but wonderful and easy to deal with. Claims are so quickly processed and reimbursed that I was actually surprised the first time!
Thank you!
- INSURER:
Trupanion
- POSTED: 04/20/2022
- BY: Jonnelle
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: Over 11 years
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So impressed with reimbursement experience!
My pup had his one year vet visit & I submitted my reimbursement form through the app. It was approved within 20 seconds & the money was in my checking account in 24 hours. So impressed! Simple & easy to complete & submit. I researched so many pet insurance companies and am so glad that I chose Lemonade. Highly recommend!
- INSURER:
Lemonade
- POSTED: 04/20/2022
- BY: Kelli
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Great first experience
My dog snorted a foxtail up her nose and lemonade made the claim process simple and paid my claim the next day!
- INSURER:
Lemonade
- POSTED: 04/20/2022
- BY: Adam
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 0 - 3
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Kayla was extremely friendly and easy to understand.
Kayla was extremely friendly and easy to understand. Our credit card was compromised. We are currently waiting for new one to give to you.
- INSURER:
Trupanion
- POSTED: 04/20/2022
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Excellent customer service.
Excellent customer service. Got an answer to my question immediately. Glad I used the chat!
- INSURER:
Trupanion
- POSTED: 04/20/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Quick claim for cryptococcus
Trupanion has been wonderful during my dogs illness. Our claims have been handled quickly and I was reimbursed faster than I thought I would be.
- INSURER:
Trupanion
- POSTED: 04/20/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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