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I like the policy and although I have not had to use it yet and hopefully never have to, you seem to be very helpful. I don't, however, understand the payment plan.

Because I always have a good experience with anyone I speak to.

I have had this pet insurance plan since 2017 and have never submitted a claim. My dog needed eye surgery for a non-pre-existing eye growth that was first found in early 2019, well after I purchased the policy. Health Paws has done everything to not pay this claim including asking for medical records numerous time even after my vet has already submitted everything they had. Healthy Paws emailed me numerous times saying that they received medical records, but asking that a claim be submitted. Their claims department is ludicrous and the examiners do not know what they are doing. They keep increasing rates, but use numerous tactics to avoid paying claims. STAY AWAY FROM THIS PET INSURANCE PLAN!

When my pet insurance was going to double their prices, I hurriedly looked for new coverage for Dot, who was ~10 at the time (she's adopted). I was worried about getting affordable coverage given her age. I had read good reviews about Healthy Paws and decided to take the plunge. As Dot entered her senior years, she remained healthy and happy, enjoying long walks and her agility classes. 2020 was a nightmare. After taking Dot to the vet for what looked like arthritis, it turned out that she had kidney disease and she was hospitalized for a week. She was hospitalized four times in 2020 for various GI issues. The claims process and great coverage from Healthy Paws helped me focus on giving Dot the best care instead of worrying about the cost of taking care of her. Fingers crossed that 2021 will be better! Thank you Healthy Paws!!

I Purchased a policy and into the second year I submitted a covered claim everything was done in a timely manner but the company started processing it months later and have now denied me saying that I didn’t submit it on time when it was them they didn’t process it on time

I read online reviews as well as comments from a friend

I did it over the phone and it was very easy. I gave it a 9 because I literally just signed up and have not used the service yet.

All of the representatives who assisted us the evening we had our scary event with our puppy and with our claim afterwards were EXTREMELY helpful and through. However, we did not know that the “deductible” was per incident. When we had originally signed up for Trupanion we were under the impression the deductible was yearly, like most insurance. So when we spoke to the representative after submitting our claim and explained that it was per incident we were very disappointed. We are now shopping around for other pet insurances.

I had a very good respond by one of your representatives.

Quick, easy. As always.