Time for a new insurance provider
I’ve used Trupanion for a few years now and up until now I’ve always appreciated their quick payments, never had a payment come more than a week after filing a claim.
That all changed with my most recent claim. Claim was filed on June 6, and was finally approved for payment on July 9. Previously all I needed to submit was the invoice from the vet (Vet was great BTW), this time they requested additional information to prove the bill was paid. This was 2 weeks after I submitted my initial claim. I submitted my credit card statement showing payment. Another 2 weeks go by and I was asked who the payment should go to, me or the vet. I would assume the initial credit card statement would have been enough to show the payment should go to me. I submitted another credit statement, and then finally received approval for payment a few days later.
My other issue is that I initially brought my dog to the vet to have a foxtail removed from his nose. I figured since they were going to put him under for that to go ahead and have a small mass in his mouth removed as well. When I received my approval for payment I see that they used the $200 deductible twice! Once for the foxtail and once for the mass removal. It was all one procedure, why the double deductible?
Like the title states, it’s time to search for a new pet insurance provider.
- INSURER:
Trupanion
- VETERINARIAN:
Veterinary Healing Center of El Dorado Hills
- POSTED: 07/10/2023
- BY: Chris
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 0 - 3
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So far, very good
MET Pet has been great. A couple of general suggestions -
1. If you can, get insurance when your pet is under 1 year.
2. Always provide vet's notes when you submit your claim.
3. Purchase the preventive option if you can afford it. This will encourage you to keep up to date on all preventive care.
- INSURER:
MetLife
- POSTED: 07/10/2023
- BY: Lyn
- BREED: Malti-Poo
- AGE OF PET: 0 - 3
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1st time submitting a claim
Once I learned what a SOAP note was and got that filed the claim was relatively easy. Two phone calls and both reps were pleasant and fun to work with.
- INSURER:
MetLife
- VETERINARIAN:
VCA Plainfield
- POSTED: 07/09/2023
- BY: Cynthia R
- BREED: Beagle
- AGE OF PET: 0 - 3
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Certainly Didn't Take the Sting out of an Unfortunate Situation
Our girl, unfortunately, got into a porcupine today (Saturday). We were able to find an emergency vet open about an hour away. We thought great it's only going to cost us the deductible, though still enough. When all was said and done, we thought Trupanion would be covering approximately $350 worth of the total - nope $96.93, barely the cost of a month's worth of insurance.
We will be contacting Trupanion on Monday to confirm the expenses and their coverage.
- INSURER:
Trupanion Canada
- VETERINARIAN:
Eagleson Veterinary Clinic
- POSTED: 07/08/2023
- BY: Bernie & Linda
- BREED: Belgian Malinois
- AGE OF PET: 0 - 3
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DECEPTIVE POLICY
I put in first claim in 6 years for $1800 + last month.
Trupanion charged me 2 TWO $500 deductibles on the same claim.
They said it was for dental surgery and tumor.done at same visit!
They issued check for$114.40 on $1800+ I've changed insurance AND STRONGLY RECOMMEND DON"T DO BUSINESS WITH THEM!
- INSURER:
Trupanion
- POSTED: 07/08/2023
- BY: Ronnie
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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THE BEST !!’
I have an 8 year old dog with diabetes and Trupanion has been so great and very fast to pay his bills , sometimes before o even leave the vets parking lot !!
They are really great !!
- INSURER:
Trupanion
- VETERINARIAN:
Town Center pet hospital
- POSTED: 07/08/2023
- BY: Connie
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 7 - 10
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Fast & easy claim process
Huge fan of MetLife instance. I’ve 2 dogs both with different insurers. MetLife has been my favorite in terms of coverage and ease of use. I’m glad I decided to try them out. Highly recommend.
- INSURER:
MetLife
- VETERINARIAN:
Winslow Park Animal hospital
- POSTED: 07/08/2023
- BY: Anne
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Thank you, Trupanion and Animal Health Partners!
I am truly grateful for the wonderful care for my little Yorkie companion from Animal Health Partners and for Trupanion for helping to pay for her much needed diagnosis, medical treatment, and follow up care!
What an amazing team of caregivers AHP has provided for us and Trupanion being there to help pay the bills to enable care for her recovery! Thank you!!
- INSURER:
Trupanion
- VETERINARIAN:
Animal Health Partners
- POSTED: 07/08/2023
- BY: Joan
- BREED: Yorkshire Terrier
- AGE OF PET: 4 - 6
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KUDOS
Thank you Trupanion Team for your continuous, excellent customer service. I'm very impressed with how quickly my claim for reimbursement was processed. Jackson thanks you too! Keep up the awesome work!🐈
- INSURER:
Trupanion
- VETERINARIAN:
Elliott Bay
- POSTED: 07/08/2023
- BY: Rosanna
- BREED: Domestic Medium Hair
- AGE OF PET: Over 11 years
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Slow to review and slow to accept any claim
While the insurance plan offered by Pets Best is robust and inclusive, their claim review and payment process is quite arduous and frustrating. The review of any claim is abnormally long they give the impression that they are looking for reasons to deny responsibility and payment. You are often met with multiple requests for additional records even in the most straightforward and simple submittal. While the eventual result is generally correct, it is incredibly frustrating to deal with them and spend time to ensure your claim is processed accurately.
- INSURER:
Pets Best
- POSTED: 07/07/2023
- BY: Gary
- BREED: Boxer
- AGE OF PET: 0 - 3
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