Worst Experience I have ever had.
This company is really good at taking your money but is horrible at customer service and paying the claims. They try every trick in the book to stall payment, they lie about what records they have and have not received and they conveniently loose the documents sent to them, repeatedly. I am not sure who runs the customer service department but I assure you they have no clue what it means to provide service.
- INSURER:
Healthy Paws
- VETERINARIAN:
Comet Vereranry
- POSTED: 02/15/2024
- BY: Christine
- BREED: Alaskan Husky
- AGE OF PET: 7 - 10
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Trupanion 1st claim.
Just filed 1st claim with Trupanion pet insurance for our MC. Our kitty is 1 year old as of January this year, our Trupanion insurance is fairly new. So glad we have this insurance, the Trupanion team were wonderful, they paid out our claim minus deductible and special food we purchased. I cannot thank them enough for reviewing and honoring the claim. I would highly recommend Trupanion for anyone who has a pet they wish to insure. The process took only two days after filing our claim online, the process was simple and quick. Our MC is still undergoing up coming specialists appointments for the as of yet, undiagnosed weight loss. Thank you Trupanion for being there.
- INSURER:
Trupanion
- VETERINARIAN:
Dr Bush
- POSTED: 02/15/2024
- BY: Joseph
- BREED: Maine Coon
- AGE OF PET: 0 - 3
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Trupanion
https://www.facebook.com/share/p/6KNCy7MVS5nyNCM8/?mibextid=oFDknk
- INSURER:
Trupanion
- VETERINARIAN:
Dr Bush
- POSTED: 02/15/2024
- BY: Joseph
- BREED: Maine Coon
- AGE OF PET: 0 - 3
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Lack of support
My dog was having stomach issues for over 3 months where we was have diarrhea more often than not. We went through the regular steps with the vet and nothing was working. Then it was prescribed by the vet to do the Doggybiome fecal test. With the results in hand and the fright of the results we went on the Gut Restore protocol. This has work dramatically in my pet. He is return to normal. When I received the result of the claim I was denied because they deemed this as unconventional medication. My thought is that this is just a way to take my money and not give any back. I guess their slogan of being there for you and your pet when you need them doesn’t hold water. Not a happy person at all.
- INSURER:
Pets Plus Us
- POSTED: 02/14/2024
- BY: Jamie
- BREED: Rottweiler
- AGE OF PET: 0 - 3
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Claim review breakdown done WRONG
Trupanion’s claim adjusters when reviewing claims for new and existing conditions are done inefficiently and wrongly when to or not to apply customer’s deductible are done incorrectly. I’ve experienced numerous times when I submit claims for my dog’s condition that deductible has already been met, adjuster would “double dip” by applying my deductible for the same condition.
- INSURER:
Trupanion
- POSTED: 02/14/2024
- BY: Shirley
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: Over 11 years
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Above and Beyond
I have had Healthy Paws for my Dog Jasper for 8 years. They are by far THE BEST pet insurance you can have. Jasper had Cancer 2 years ago and it was a lengthy & expensive treatment. Healthy Paws paid the claims quickly, what a life saver. Now Jasper tore her CCL and again an expensive surgery. Healthy Paws even sent a personalized email asking how Jasper was doing after the surgery. Absolute best pet insurance hands down.
- INSURER:
Healthy Paws
- POSTED: 02/14/2024
- BY: Colette
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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I'm very happy with the price
I'm very happy with the price and the company I'm not a
- INSURER:
MetLife
- VETERINARIAN:
Ron J. Rodriguez
- POSTED: 02/13/2024
- BY: Ron J.
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Lulu
Both Legacy Vet Clinic medical staff and Pet Plus Us Insurance Co., provided to Lulu an outstanding assistance and
support. Medical service provided by staff at Legacy’s Vet clinic was very professional and knowledgeable. Thanks and congrats!
- INSURER:
Pets Plus Us
- VETERINARIAN:
Legacy Vet Clinic
- POSTED: 02/13/2024
- BY: Roman
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: Over 11 years
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Best Insurance experience Ever
We have always received great service and quick claims settlement from PetsPlusUS . Recently our Newf Oscar ruptured a cruciate ligament and after various tests it was decided that TPLO surgery was required for his left hind leg.
Throughout this whole process we have been supported by PetsPlusUs from the original X rays, purchase of a Help Em Up harness to the actual TPLO surgery. It is a pleasure to deal with such an excellent insurance provider and also a rare thing in these times to have a company live up to their commitments. Bravo PetsPlusUs. You are a great partner in the life of my beloved Oscar.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Chester Basin Animal Hospital/ Petworks
- POSTED: 02/11/2024
- BY: Peter
- BREED: Newfoundland
- AGE OF PET: 4 - 6
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Dog illness
Great quick fast service. Feeling much better.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Pickering Vet Services
- POSTED: 02/11/2024
- BY: Laurence
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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1 comments
POSTED: | BY: Marie
Same for me here!! I supposed to have 80% back and nothing. My first and last year with them! 80$/ months just to help a big compagnie get bigger that's it!! DON'T RECOMMANDE PPU!!