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Customer service is top notch with very caring reps. Provide quick answers and also turns claims around very quickly. I highly recommend to all my pet owner friends!

Always good communication.

I just realized that there are dozens (or more) deductibles - a different $1000 deductible for EVERY condition a dog might have!! Since our dog was 7 when we rescued him, it will be difficult for him to accumulate that many vet bills in his remaining lifetime. If anyone ever asks me what I think of Trupanion, I will explain this very clearly. Your contract covers this, I'm sure, but I was not aware of it until we'd had the coverage for 3 years. Also, I would have waited 30 days after purchasing Trupanion before taking him for a vet checkup (even though he was a rescue) because now, for the rest of his life, he will never be covered for anything related to allergies or itching - simply because I asked the vet to check this out when we first got him - and it is listed as a pre-existing condition. Also, when he did have an expensive illness last year ($6000), we had to fight like crazy to get Trupanion to cover any of it, simply because he had had diarrhea before in his life (before we purchased the Trupanion policy). Diarrhea is too common and too general to be considered a "pre-existing condition." That said, the service folks are unerringly friendly, reassuring, knowledgeable and polite. The response time has been excellent for our claims. Everything is clearly automated to the nth degree, but I always feel there is a caring human being available to answer questions.

My dog fractured her canine tooth, she needed dental x rays under anesthesia to assess the damage and if a root canal was an option. Nothing was covered on my claim. I am very disappointed.

I have had nationwide for almost 5 years now. Within the past year I really have see an improvement with the service and the terms of agreement.

I cannot say enough about VPI I recommend them to all my pet owner friends and I get a discount belonging to AACN and that’s so kind of you to do for a nurse.Piper is taken care of because of the great service you provide!

Pet's Best has been absolutely wonderful. Everyone is so nice and they have really, really helped our little Maltese. 12 out of 10 stars.

Very please with the ease of filing the claim and the timeliness of Pets Best in processing the claim.

I recommend you to everyone that has a dog

I do not understand why you dropped the breeding coverage. I know it can be costly, but it is also short-term as most females are only bred a few time. I had expenses related to breeding of my female, BUT YOU ALSO GAINED 8 NEW CUSTOMERS FROM MY BREEDINGS. And, now that my dog has had 2 litters & is 4 years old, she is done being bred. You will more than make up for the breeding expenses from my getting you 8 new dogs that are insured and just over the remainder of my females life. Now, if I choose to breed my 5 month old in the future, I will have to look for a new insurance company. I use to HIGHLY recommend Nationwide - I am not inclined to do so anymore.