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I hate giving a bad review, but I feel like explaining my situation may be helpful for the future. Lately I have submitted some invoices where I received emails starting that either the wrong dogs name was listed, the invoice or claim form wasn't attached, or wrong invoice was attached for wrong dog. I have two dogs and have submitted invoices with both listed and separate claim forms. I don't understand why lately my claims have been rejected as none if the above was occurring. I am not sure how things got so mixed up, but I hope they get resolved fur the future as my coverage end in July and I am open to switching services if needed. As I said, I have never had these issues in the past and have always been satisfied with the services. I hope these issues can be resolved as I hate to wait 3-4 weeks only to hear I need to submit my claim again for whatever the reason. Thanks for your time, Jessica

It’s easy to submit the paperwork. While it took about a month to find out if the surgery would be reimbursed, it went smoothly and all worked out.

They're the best prompt professional service. Just today I gave glowing reviews about Nationwide. I have also referred a coworker who just bought a puppie.

Ease of submitting a claim and reply of claim processing.

So glad I have this insurance on my pets!

It has been a great plan thus far in my dogs first year.

I'm ready to 10 because I never have any problem with him getting reimbursed for his medicine no questions asked no phone calls no hassle the money is automatically deposited and I appreciate the fast claim service and the fact that they truly do care about my pet I would highly recommend them to a human if they offered it for people

They were very polite and seemed to care about my situation and even followed up with a call to confirm acuratate information.

I have the Whole Pet Wellness plan for my baby and while it is a little pricey, it is definitely worth it!! I considered getting just the Wellness plan since I signed up when my dog was a puppy and he is still young (he's now 2), but being a fox terrier, he has boundless energy and tends to run into things or play like he's invisible. Therefore, I wanted him to be covered if something DID happen (I would rather have it and not need it than need it and not have it). I didn't have insurance on my first fox terrier and when he got a little older, he ended up tearing both of his knee ligaments within a year of each other and they were some hefty bills! And then he ended up getting pancreatitis and eventually passed from blood cancer, which I would have tried to ease the pain of more if I had the money or insurance... so right now I'm mostly using the insurance for Wellness exams and his flea and tick medicine (and let me tell you, the Nexgard is expensive and it's SO nice to get most of that back), so it is a little costly right now, but I love knowing that if something were to happen to him, as long as I have the money to pay for it upfront, I will get most of it back and I can provide him the best medical care throughout his life. I don't have kids nor want them, so my dog is my child and I want him to have the best! I also love the Vitus Vet app to make it easier to submit claims! It doesn't speed up the process at all, but it is super easy to use and I love that you can add medical notes to each of your pets in the app and keep track of all of their vet visits and expenses. Right after making a claim in the app, I like to add the visit to his medical files and make a comment of everything that was done, any results, and how much the visit costs, what day I submitted the claim, and how much I received back and when. It's just nice to have everything in one place so I don't need to go digging through all of my receipts if there's ever a dispute or issue. Thanks Nationwide!

Always a pleasure to work with Trupanion. Very prompt as well.