Cleo care
Trupanion had great company to work
Have them as pet insurance co has been work with. If I get another dog I will not hesitate to use them as my pet insurance
- INSURER:
Trupanion
- POSTED: 07/12/2023
- BY: Robert
- BREED: Havanese
- AGE OF PET: Over 11 years
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Love Healthy Paws
I love Healthy Paws and recommend them to all the fur parents in my life. They have been there for me when my dog has need emergency care and cancer treatment. They have a very easy to use app that allows you to submit claims effortlessly. The turn around time on reimbursement is always very quick. My girl would probably not still be with us if it weren’t for Healthy Paws. Thank you so much for all you do!
- INSURER:
Healthy Paws
- POSTED: 07/12/2023
- BY: Mia
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Little Silver Animal Hospital
Dr. Scott Kilcullen is the best. Our Remo, an English Bulldog, has been plagued with severe allergies almost from day one. Dr Scott has been there with us every step of the way. It's been an uphill battle with a lot of ups and downs, but he's made very good progress. I HIGHLY recommend him.
- INSURER:
Trupanion
- VETERINARIAN:
Little Silver Animal Hospital
- POSTED: 07/12/2023
- BY: Denny
- BREED: English Bulldog
- AGE OF PET: 4 - 6
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Excellent response time and service
Our sweet boy had full CCL and meniscus surgery one week ago. Within 5 days, the claim for surgery was processed, approved and paid. Healthy Paws even sent an email to check on my dog. Thank you for making this process stress free!
- INSURER:
Healthy Paws
- VETERINARIAN:
GSMS-NJ
- POSTED: 07/11/2023
- BY: Lisa
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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Best Pet Decision Ever
We are so glad we got pet insurance! Vet visits are not cheap but are necessary. We have been so impressed by how easy it is to file a claim and how quickly ASPCA Pet Insurance completes the claim and reimburses us. We’ve filed claims for regular visits as well as emergency care and have never had a problem. It is such peace of mind to know our dog is covered when something comes up.
- INSURER:
ASPCA
- POSTED: 07/11/2023
- BY: Kristen
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
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Excellent customer service …Tesha Fundora
Tesha is excellent!!! I’m new with MetLife. I was getting frustrated with submitting a claim. I was lucky enough to get Tesha I have not had a problem since Tesha’s assistance. As long as Tesha is employed with MetLife I will be a loyal customer
- INSURER:
MetLife
- POSTED: 07/10/2023
- BY: Sue
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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Dishonest
We have had a good experience for the last two years until now. The last two years our claims were insignificant amounts and Pets Best had no issues paying out. This last month our dog needed knee surgery which from diagnostics to post op follow ups is over $7k. They denied our claim based on our dog having had knee surgery on his other knee 3 years prior. I spoke with a representative over the phone on choosing the correct coverage with full disclosure of previous knee surgery and other preexisting conditions. The representative told me which coverage to get and that his knee would be covered if God forbid he needed it. So here we are stuck with this medical bill and not even the initial diagnostics to determine what was wrong with his limb was not even covered. Pets Best is a waste of time and money since they will not pay out for bigger claims. I’m very disappointed!
- INSURER:
Pets Best
- POSTED: 07/10/2023
- BY: Gail
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Always a catch
I’ve had this insurance for one of my dogs for years. They don’t pay for exams yet their premiums are no different than other insurance companies. They refused to pay a claim stating it was wellness that I submitted as there was a possibility of parasites again. I filed an appeal and they still refused. I’m just not sure pet insurance is worth it anymore. They always find a way to deny claims. I would not recommend this company.
- INSURER:
Healthy Paws
- POSTED: 07/10/2023
- BY: Sharlene
- BREED: Samoyed
- AGE OF PET: 7 - 10
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Used to be decent
I’ve had Pets Best for many years with my dogs. They always processed their claims within 10 days. Now it takes about 39 days to process claims. They claim approval rate isn’t bad but the turn around time is unacceptable. Avoid if you can
- INSURER:
Pets Best
- POSTED: 07/10/2023
- BY: Sharlene
- BREED: Samoyed
- AGE OF PET: 4 - 6
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Paid Claims on Site in 5 Minutes
Trupanion has been so fantastic to work with! Our vet recommended Trupanion when I asked her opinion on various pet insurance companies. The vet's office process the insurance claim on the spot and Trupanion pays their portion of the bill right then. The last two times, they paid 5 minutes after receiving the claim. I even get text alerts that they are reviewing the claim and again when their portion of the payment has been sent. I love that I don't have to pay up front and wait to be reimbursed. I highly, highly recommend Trupanion pet insurance!
- INSURER:
Trupanion
- VETERINARIAN:
Grace Veterinary Center
- POSTED: 07/10/2023
- BY: Allison
- BREED: Boston Terrier
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Healthy Paws Customer Service
We’re sorry for any confusion with your claim. Your claim was denied under the wellness exclusion. Since the invoice only noted a parasite exam without any medication, without clarification it appeared to be wellness related. A member of our Customer Care Team replied to your email on 7/10 noting that if you would like to have the claim reviewed, we would need medical records from that visit. We never received a response, nor were records submitted. As such an appeal case was not started. We are happy to take a second look at this claim for you if you simply provide either the date of service examination notes for the test or a letter of clarification from your veterinarian. The examination fee is a plan exclusion and as such is not eligible for coverage. We strive to be completely transparent about this exclusion and our entire policy. Information about this is available prior to and after enrollment via the Frequently Asked Questions on our website and in our online sample policy.