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Very friendly, caring, and informative staff.

Effortless, my vet had my policy information and my claim was taken care of on the spot.

based on my recent interaction with trupanion, I was very pleased with the way I was helped.

Always quick turnaround on my claims. And, when I've had the opportunity to talk with someone at Trupanion, they were cordial, easy to understand and the experience was overall very pleasant. My dog has some specific health issues which began at age 5. She is 11 now and Trupanion still supports us with her care.

I cannot say enough great things about Trupanion pet insurance. Our big boy, Cooper (107lb), Yellow English Lab has just had his second TPLO surgery, a year apart from first, and without having him covered I don’t know how we could have possibly afforded (nearly $10k). Trupanion covers 90% after deductible as well as all medications too. Claims are simply to file online and paid quickly direct deposited into our bank acct. I recommend them highly to you and all my family and friends; we would only use them! Thank you Trupanion!

So in the past month we have had to submit numerous claims for our dog. Our claims are still being processed and it had taken a bit longer than usual. I called today to inquire and get an update on my claims. I had the pleasure of speaking with Nancy from your customer service department. Nancy explained that due to Covid and also more pet adoptions, that claims are taking longer than usual. Nancy was very well spoken and answered all my questions. I was very impressed that she took the time to answer all my questions and even put me on hold to speak with her supervisor to get me accurate information. I am very appreciative of her patience, empathy for my pet, knowledge, and willingness to spend time finding the answers to my questions/concerns. I could only wish that all my experiences with customer service departments(in various companies) could be as good as my experience was today. Please cherish this employee and recognize her for going above and beyond to help your customers!!!

I was literally told to not take cost into consideration when treating my pet. It was extremely reassuring. The claim submission process is so quick and easy. Claims are paid (money in my account) within days of submission.

My first dog is 8 years old and our second dog is 3months. Knowing we have Trupanion behind us gives us peace of mind.

I have been very pleased with my entire experience with Trupanion from the coverage to the claims I have filed.

Excellent customer service