Find and read reviews with confidence

I have been nothing but extremely pleased with Trupanion s insurance coverage and claims processing. All claims have been handled quickly, efficiently and as the policy holder I am kept abreast of the status of each and every claim filed.

Really appreciate the persistence and follow-up that Nationwide did for Boudicca. You processed our claims immediately for our other three cats, but for some reason, our vet was not providing you all the records you needed for Boudicca. It took a while, but you kept at it and retroactively processed prior claims fully. Also appreciated the monthly updates you sent, saying you were still reviewing the claims.

I hate giving a bad review, but I feel like explaining my situation may be helpful for the future. Lately I have submitted some invoices where I received emails starting that either the wrong dogs name was listed, the invoice or claim form wasn't attached, or wrong invoice was attached for wrong dog. I have two dogs and have submitted invoices with both listed and separate claim forms. I don't understand why lately my claims have been rejected as none if the above was occurring. I am not sure how things got so mixed up, but I hope they get resolved fur the future as my coverage end in July and I am open to switching services if needed. As I said, I have never had these issues in the past and have always been satisfied with the services. I hope these issues can be resolved as I hate to wait 3-4 weeks only to hear I need to submit my claim again for whatever the reason. Thanks for your time, Jessica

It’s easy to submit the paperwork. While it took about a month to find out if the surgery would be reimbursed, it went smoothly and all worked out.

They're the best prompt professional service. Just today I gave glowing reviews about Nationwide. I have also referred a coworker who just bought a puppie.

Ease of submitting a claim and reply of claim processing.

So glad I have this insurance on my pets!

It has been a great plan thus far in my dogs first year.

I'm ready to 10 because I never have any problem with him getting reimbursed for his medicine no questions asked no phone calls no hassle the money is automatically deposited and I appreciate the fast claim service and the fact that they truly do care about my pet I would highly recommend them to a human if they offered it for people

They were very polite and seemed to care about my situation and even followed up with a call to confirm acuratate information.