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We are very new to Metlife and have never had insurance before, but thank god we had Metlife. Our puppy was hospitalized for not being able to walk and numerous claims were filed. Metlife paid them at the contracted amount. She has to have surgery in January and it will be very expensive. I will now rest easier knowing Metlife is my insurance If I didn't understand something the Customer service should get a higher then a 5 rating. I would recommend this to anyone. Thank you!!

We have been paying this provider for over 9 years. It went from $70 payments to $210 a month over the years. We calculated we have paid over $14,000. In our dogs 9th year, he started having issues. Several visits to the vet and zero reimbursement from Fetch. Also, with each visit comes a possible claim, and each claim has a $400 deductible. There is no winning. You are better off to take that money every month and put it in a separate account, then use it as needed. Bonus if your dog hardly gets sick, then you can use it as you see fit. Pet insurance is a total scam. Very disappointed. Waste of money, would not recommend.

I have never had to file a claim. I should have done one. But covid just hit I got sick and couldn't get claim in. All and all you all have been great about questions and such.. thanks so much

With two puppies, one being a rescue, we have had some expenses. MetLife has been easy to use and has been a welcome help in meeting those expenses. I’ve never had pet insurance before, but am very glad I have this policy.

I submitted several receipts from the vet, only one of which was applied to my deductible. However, in the many claims that were denied there were medications listed that I was certain were covered. (as I searched and printed out a very lengthy list) These claims were denied, even though the bills were itemized to show that some, if not all, of the meds should have been at least applied to my deductible. I will be disposing of this next year. Guess I have to stick it out now so as not to lose the small amount of credit I have accrued towards the deductible now.

Awesome coverage, claims are easy to file.... pleasant customer service personnel.

We are so grateful for the help and support Trupanion as provided us. Max has never had any medical issues needing an insurance claim up until November of last year, and then all of a sudden it has been constant vet visits for one thing or another, without Trupanion we might not have been able to provide Max with the proper care he needed. With Trupanion our stress and anxiety was basically diminished, we knew our Vets could direct bill them and we wouldn't have to worry about large up front costs. They make the process so easy and even reaching out to them for customer support has been so simple, barely a wait time for the online chat. I cannot recommend Trupanion enough. The peace of mind they provide is worth more than I can express.

Rates are reasonable, the policies are clear and easy to understand, and claims are processed super quickly. We've had great experiences with Healthy Paws for both our pets. They even reached out after one was recently hospitalized just to check in on how she was doing!

They advertise benefits that won't work once you desire to use them. Like any other insurance it is a scam, really disappointed, a lot of people recommended I not go with them, and use a different provider but I liked the Wellness benefits, definitely I don't recommend them, the customer service is okay and they answer pretty fast, but the policies have small letters like any other insurance the difference here is that they have stuff announced and they won't follow what they promised.

I was disappointed to find out that an overnight emergency stay, some medications weren't covered and any exams fees at the vet! In my opinion, anything involved with an emergency visit should be covered since a pet owner most definitely cannot fix their pet themselves! We are truly grateful for the insurance but we do also pay for it. I am also disappointed that when I called about coverage the morning before bringing our dog to the vet as an emergency visit, the agent told me that what my deductible would be, the 10% on the owner's part wasn't mentioned & she also said that any after-care medications would be covered. I also called a second time; day of the surgery, inquiring again about expected costs. I was not told that if there was an overnight stay, the emergency exam & that not all medications would be covered. Our understanding of what we had expected was to play our $250 deductible. Again; we are truly thankful to have insurance, but cost of what's not covered should definitely be brought forward instead of getting a shock! We expected to possibly pay $500/$600 ourselves but not over $1000 out of our own pocket! It was scary enough not knowing if our per was going to be ok but having to second guess costs was stressful as well. A friend of ours started a fundraiser to help us pay the rest of what we didn't have the $ to pay. We had to also travel 1 hour and a half to the nearest available vet. Thankfully Clarenville Vet Hospital is very understanding & is flexible in helping their customers & pets. They didn't cause any further stress of the outstanding balance that we still have. Not fully impressed with the lack of information given when I called to inquire about what to expect.