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the absolute worst insurance broker I have ever dealt with. Do NOT recommend them! Started our one and only claim after paying premiums they had no problem collecting for a year, in May 2023 for a basic vet visit, tests, anticiotics, and retest to confirm the issue was gone. It's Sept 5th, and we still don't have payment. It took them almost two months once they had documents from every vet our dog had ever seen since we had her to process our claim and approve it. Then they "apparently" entered banking information wrong so it didn't process, lied that they had submitted payment (but the bank confirmed they have never tried to submit) and promised they would deal with it last week, said it takes several days to process once it is submitted - which is a lie the bank confirmed this morning - as direct deposits when submitted are immediate, and the PPU team refuse to let you talk to anyone other than their entry-level customer service agents who can't help you at all, and when you ask to wait on hold until they resolve your issue, which would take 10-15 minutes, they hang up on you instead, and don't bother to call back. And their Ombudsman can't help you either. If you are bored and don't have a job already and want to work full time to get paid for a claim you carried insurance for, sign up. Otherwise - stay as far away from Pets Plus Us, Northbridge who is the underwriter, and the Ombudsman works for Independence Pet Group www.pethealthinc.com - worst waste of my time ever.

Our dog's tooth cracked and she had to have it extracted. Part of the extraction process involved teeth cleaning, and Pets Best refused to cover this charge even though it was not a preventative cleaning. We called them to explain this and they still refused to cover it.

Does not cover anything and terrible service

The Fetch Pet Insurance is an easy way to rob people in need that loves their pets the customer service line is terrible you can't get through with a live person.I have Fetch for 2 years now and the first time I submitted a claim because it was an emergency my claim was denied. I sent the all documents they were required and their answer was a nonsence response for the denial. I would be nice to know before I spend thousands of dollars that FETCH TRULY DOES NOT COVER ANYTHING AND THEY JUST STEAL YOUR MONEY.

I think Health Paws is a good insurer. Filing a claim online is very easy. They are pretty prompt in making a decision and the reimbursement is made directly into one's account, which also saves time. There are some exclusions and deductibles, but overall, I think the product is a good and fair value for the premiums.

App is great for processing claim. Easy. Quick

Horrible company. Denies every claim. Do not waste your time or money!!!’nnn

Do not choose Fetch for your pet insurance. They deny everything! My vets even sent letters disagreeing with them denting my claims and they still would not cover what their policy states., horrible company

I got this insurance in case of something unexpected. I didn't expect to actually use this insurance for such a young dog but my 2-year-old Corgi ended up with multiple bouts of Colitis and we are still searching for the cause. Healthy Paws has reimbursed quickly and has been super easy to work with. I'm so glad I elected to go with them when I got our Corgi. I don't worry about the vet bills so much now that I know they reimburse quickly and easily.

My pet Cala, had intestinal diarrhea. The Veterinary said high and clear that you guys will cover the expenses of his treatment 100%. Since she had it last January we did the claim but your answer always was negative. I'm quite tired and disappointed and I feel scammed and cheated... I have been paying the insurance every month and also my cat's sickness. I will leave a google review also to allowed everyone know that you are not a reliable company... Thanks