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Quick, prompt review of our claim

Last year, our new German Shepherd Scout needed surgery to clear an obstruction (she managed to eat a couple rocks) as a young puppy which cost several thousand dollars out of pocket (and of course all the stress we went through before and during surgery). I figured it was time to look into pet insurance after this, and settled on Healthy Paws after looking at other options due to reviews and what was covered. Over the year various check-ups and medications were submitted (most which counted towards the deductible, and where others were not covered there was a specific reason provided as to why). Fast forward to about a year later, Scout suffered a very bad leg fracture and couldn't use her front leg as a result, and required serious surgery. Our worrying about her pain and well-being was bad enough, but when we were hit with the estimated bill ($5,000-$7,000) for surgery it was another punch to the gut. After surgery I submitted a claim to Healthy Paws, thinking in my head "I'm sure this will get rejected for some reason and I won't see a dime" and hoping to get at least something to help cover the cost of the operation and subsequent recovery costs. To my surprise, the FULL amount of my plan (80% of the surgery after deductible, over $4,500) was covered and promptly sent as a check. No arguing on the phone, no other action needed by me after sending the claim in...it was hassle-free and let me concentrate on our dog getting better (let alone helping us sleep at night due to the costs). Representatives also checked in with us to see how Scout was doing shortly after the surgery (yes, real people and not automated emails) and wishing us the best for recovery. This was very appreciated and made us feel much less of a 'number in the system' with an actual connection to the people handling our claims. I can't say enough what a huge relief this was financially and mentally. I hope to never be in this situation again but am so glad that we had the foresight to purchase pet insurance for Scout for just this kind of "what if" scenario. Previously I always thought pet insurance was some kind of scam, and maybe some people aren't as fortunate to have their fur-babies' conditions and problems covered, but I am so happy to have gotten coverage for Scout when I did.

Very unhappy with reason given why monthly charge increased. I was never notified and had to call my bank to question the amount of withdrawal and who issued it. Therefore I am looking around at other pet insurance companies.

Excellent customer service.

its a blessing to have the insurance on your pet 1 less thing to worry about i started out as a v.p.i. member till it changed to nationwide i have coverage on both my beagles . my cousin recently adopted a puppy and was asking about pet insurance and i recommended nationwide and they did purchase a plan (edgeworth) last name .

So far, the expenses have not been covered on our first claim. I understand we have a deductible, but there was no reference if this is to be counted toward our deductible for future claims on this condition.

We've chosen ASPCA for the ease when submitting claims and the professionalism of the staff. Their compassion, especially in hard times, has kept me a loyal client and I truly appreciate the support. Without their help we could not have given our little guys every chance at a happy and healthy life. All our thanks for the peace of mind you've given us.

Nationwide has given me peace of mind in knowing I will not have large bills.

Happy in general with Nationwide.. my only problem is sometimes the claims that 30 days..

Excellent. Very professional and quick.