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The claim was submitted on December 2020 with itemized bill and the vet was listed as well as on file. Vet hospital is easily reached. I had to call at the end of the month asking what’s the status and was given excuses. Had to say I would cancel if it wasn’t processed within a week’s time. I received an email the very next day it was processed and amount reimbursed. Received the check today, January 8th. Over a minute nth from the submission.

Because I always have a good experience with anyone I speak to.

I have recommended Trupanion to several friends and acquaintances, based on my positive experience.

Trupanion has been a great asset to our Layla’s quality of Life. Layla survived Cancer and 3 other unrelated to cancer surgeries and procedures, and lived well, for more years than anyone thought would be possible, as a rescued mostly Boxer runt of the litter. If not for Trupanion’s fair and prompt service, I’m not sure we could have afforded to keep her thriving as long as we did. Dr. Adel Hamdan and Alia of Totowa Animal Hospital introduced us to Trupanion, when we first got Layla. May or may not be the cheapest, but we wanted the best and in the end, I think we got both with Trupanion.

I like the policy and although I have not had to use it yet and hopefully never have to, you seem to be very helpful. I don't, however, understand the payment plan.

Spoke to Zak and he explained everything to me in full detail. I hope i do not need to use this Insurance but it gives me security knowing it's there if we need it.

I thought your customer service was great

I have had this pet insurance plan since 2017 and have never submitted a claim. My dog needed eye surgery for a non-pre-existing eye growth that was first found in early 2019, well after I purchased the policy. Health Paws has done everything to not pay this claim including asking for medical records numerous time even after my vet has already submitted everything they had. Healthy Paws emailed me numerous times saying that they received medical records, but asking that a claim be submitted. Their claims department is ludicrous and the examiners do not know what they are doing. They keep increasing rates, but use numerous tactics to avoid paying claims. STAY AWAY FROM THIS PET INSURANCE PLAN!

When my pet insurance was going to double their prices, I hurriedly looked for new coverage for Dot, who was ~10 at the time (she's adopted). I was worried about getting affordable coverage given her age. I had read good reviews about Healthy Paws and decided to take the plunge. As Dot entered her senior years, she remained healthy and happy, enjoying long walks and her agility classes. 2020 was a nightmare. After taking Dot to the vet for what looked like arthritis, it turned out that she had kidney disease and she was hospitalized for a week. She was hospitalized four times in 2020 for various GI issues. The claims process and great coverage from Healthy Paws helped me focus on giving Dot the best care instead of worrying about the cost of taking care of her. Fingers crossed that 2021 will be better! Thank you Healthy Paws!!

I Purchased a policy and into the second year I submitted a covered claim everything was done in a timely manner but the company started processing it months later and have now denied me saying that I didn’t submit it on time when it was them they didn’t process it on time