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No loving pet parent wants their pets to develop illnesses. But, just like people, they easily can. Medications for illnesses can be much more costly than the vet appointments and having the insurance is far better than having to refuse care for your pet due to cost. And with the increasing availability of specialty practices, having the insurance is far better than waiting until you wish you did have it.

Great coverage, could use a wellness plan though

Communication was excellent during the claims process, and the timeline between submission and reimbursement was much quicker than I expected.

best thing i ever did since my dog has addisons and needs expensive shots every 25 days

I sent claim in and received check within a week.

I have 2 German Shepherds that require a lot of medical needs. Trupanion has been a lifesaver. I recommend them to anyone that has a dog.

I've been using the VitusVet app to process claims and been getting the payments, usually within a couple of days. Because my cat is now on a RX that he may have to take for the rest of his life, I decided to get it from Chewy at a reduced cost, compared to my veterinarian. I wasn't sure whether Nationwide would still cover it and didn't get a real clear answer when contacting customer service. But they came through! I submitted a picture of written scrip from the vet, along with the receipt from Chewy and tow days later, I am depositing the payment! Now we can both save money (Nationwide & me)!

very helpful to a senior citizen.(79)

I've had to make multiple inquiries with Trupanion re: a recent claim for my dog, Percy. It has become apparent that the responsibility for follow-up is the onus of the policyholder. Taking weeks to review the medical records of an eighteen month old puppy is frustrating at best. Like many insurance providers, you're very quick to collect monthly premiums but very slow in processing reimbursement.

Everyone I talk to at Trupanion is extremely professional, knowledgeable and friendly. They always treat me like a "special" person.