Premiums
Your premiums keep rising at a rate which I'm not sure is sustainable with many of your customers. I e been with Trupanion for over 7 years & have had to change my deductible from 0, then to 50, & finally, because I'm disabled and on a very small fixed income now, I've had to change the deductible to $1000 which is honestly beyond my means. It is very disheartening & I don't believe the same excuse Trupanion got bed every year they raise the premiums.. about how vet costs are rising along with new treatments, etc. I'm actually thinking of looking at other pet insurance companies & I never thought I'd say that. I have sent 5 of my friends to Trupanion to join, & they're feeling about the same as me.
- INSURER:
Trupanion
- POSTED: 11/16/2017
- BY: Debra
- BREED: German Shepherd
- AGE OF PET: Over 11 years
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Price increases
At first we were very pleased with trupanion but the price increases have way beyond what we feel is reasonable for our level of utilization. We haven't had a claim since 2015 which was during our first year of coverage. We will most likely drop coverage.
- INSURER:
Trupanion
- POSTED: 11/16/2017
- BY: Heath
- BREED: Dachshund
- AGE OF PET: 7 - 10
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Resolved issue
The first representative I spoke to did not send me the cancellation email as we discussed. When I called back a manager handled everything for me.
- INSURER:
Trupanion
- POSTED: 11/16/2017
- BY: Melissa
- BREED: Australian Shepherd
- AGE OF PET: Over 11 years
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Saves money, easy claims process, quick turnaround for reimbursements!
Trupanion has literally saved us hundreds of dollars! Not only that, Trupanion has streamlined their claim process to the point of perfection! It is incredibly easy and quick to submit a claim AND the turnaround time for reimbursement is 7 days or less, AMAZING! This is also because Trupanion started offering direct deposit (a long time ago) as another option for reimbursement instead of mailing a check. Much safer and WAY FASTER! Customer service is SUPERIOR when I call with questions and friendly and knowledgeable staff. Thank you, Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 11/15/2017
- BY: Michelle
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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I Like The Easy Filing And Quick ...
I like the easy filing and quick response.
- INSURER:
Pets Best
- POSTED: 11/15/2017
- BY: Judy
- BREED: Schnauzer-Miniature
- AGE OF PET: 0 - 3
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Trupanion has been great to our boy.
Trupanion has been a lifesaver for our boy, he recently got a diabetes diagnosis & in less than 24 hours Trupanion had co-ordinated with my vet for direct payment & we just paid our deductible, it keep us from scrambling for a large sum of cash between pay days.
- INSURER:
Trupanion
- POSTED: 11/10/2017
- BY: Bruce
- BREED: Tabby
- AGE OF PET: 7 - 10
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Many thanks!
We've rarely used our policy, until the other day when we found out our cat has diabetes. Trupanion was right there & faxed the claim form to the vet directly & in the same day, Trupanion authorized the payment & had processed on your end, many thanks!
- INSURER:
Trupanion
- POSTED: 11/10/2017
- BY: Timothy
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
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Sign up process
It would be great if you could make the sign up process more clear when choosing a plan. Apparently there was a box I neglected to check that would have cost $3 more per month and would have covered my dog's anxiety treatment. I've spent well over my deductible on behavior training and medicine that will not be covered.
- INSURER:
Trupanion
- POSTED: 11/06/2017
- BY: Christa
- BREED: Poodle
- AGE OF PET: 7 - 10
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I am very pleased with ASPCA Pet Insurance.
My young dog has had two substantial issues since I got the insurance. One was an accident involving a severe paw laceration and the other is an orthopedic issue. Both large claims were handled quickly and efficiently. I did have to call a couple of times with questions and each time their first question was "How is Lexi doing?" I appreciate that.
- INSURER:
ASPCA
- POSTED: 10/31/2017
- BY: Jackie
- BREED: Rottweiler
- AGE OF PET: 7 - 10
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Excellent customer service!
Always excellent customer service!
- INSURER:
Trupanion
- POSTED: 10/26/2017
- BY: Kristie
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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