5
out of 5
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5
out of 5
Trupanion has always been extremely helpful and have always paid our claims immediately.
Trupanion has always been extremely helpful and have always paid our claims immediately.
- INSURER: Trupanion
- POSTED: 10/01/2020
- BY: Chris
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
Healthy Paws is Awesome
I love this insurance policy. I simply take a picture of my reciept and submit on the App. I then have my check within the week.
- INSURER: Healthy Paws
- POSTED: 08/31/2020
- BY: Erin
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
5
out of 5
1
out of 5
Poor communication of documents needed for processing claim
Although I am glad to receive payment, I am not pleased with the claims process. My dog was treated for removal of porcupine needles in his mouth. This happened after hours and I needed to go to the on-call Vet that was covering for my dog's regular Vet. The claim was originally submitted in May 2020. The first hold up was the fact that the invoice number was different on the bill and on the receipt of when it was paid (which was the night of service) I kept getting messages that they needed the name, phone and address of Buddy's Veterinarian. I provided that. They then asked for my dogs records. I had my Vet send them. They kept asking for the records. I kept telling them that the Veterinarian office sent them. They then dropped the claim because of not receiving the records. I resubmitted the claim and finally talked to someone that told me that what they needed was the "doctor's notes" meaning the Notes of the doctor that was on call who had performed the removal of the porcupine quills, not the Records from his regular Vet. The whole experience was annoying. It took 3 months and lots of phone calls. Both Veterinarian offices were great in helping me. I told them that I would not recommend Pet's Best.
- INSURER: Pets Best
- POSTED: 08/26/2020
- BY: Karen
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
5
out of 5
Very pleasant
Cherise was very helpful and answered my questions. Even had to call back to set up my portal account. Very pleasant and easy to speak to. She explained coverage and waiting periods. Very nice.
- INSURER: AKC
- POSTED: 08/24/2020
- BY: Herbert
- BREED: n/a
- AGE OF PET: 0 - 3
5
out of 5
I have not had to use the service yet (thank goodness) but I have had nothing but excellent customer service both over the phone and just now via chat.
I have not had to use the service yet (thank goodness) but I have had nothing but excellent customer service, both over the phone and just now via chat.
- INSURER: Trupanion
- POSTED: 08/22/2020
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5