5
out of 5
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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
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5
out of 5
Fast and efficient service
I have had great service through this pet insurance. Claims are paid quickly. I love the App and that reimbursement can be made electronically.
- INSURER: ASPCA
- POSTED: 12/16/2022
- BY: Donna
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
5
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5
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5
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Such a lifesaver that I can have my vet Get payment right away and I just pay the difference.
Such a lifesaver that I can have my vet Get payment right away and I just pay the difference. Great customer Service too!
- INSURER: Trupanion
- POSTED: 12/12/2022
- BY: Kelly
- BREED: Chihuahua
- AGE OF PET: 0 - 3
5
out of 5
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5
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4
out of 5
Overall I recommend
I love the policy that I have and it’s turned out to be a blessing with the puppy we adopted who is inclined to eat things she shouldn’t. I love that it covers 100% accident and prevention. Customer service has been friendly.
What I would like to see is (1) if they say a drug will be approved with a vets prescription, please approve it. (2) Process the claims in a way that makes sense. There are times when not 100% is covered and it should be, or there is one huge lump sum that I can’t figure out belongs to what claim. (3) Make the benefit statements be available online or in the app. I’m reliant on the paper statement they send to align back to the claim. It’s challenging to figure out what was processed vs not. (4) Consistently use the date of service instead of randomly inserting other dates for the claims, so, again, I can follow what was processed.
It is a great insurance, I just wish it took less time to figure out the status of the claim and tie back payment to the actual claim.
- INSURER: MetLife
- POSTED: 12/09/2022
- BY: Teresa
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
5
out of 5
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5
out of 5
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