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You answered all my question, and help me find the papers I needed to send to you.

I was told I would receive a copy of my policy and I haven't received it yet.

My claims are always handled efficiently and the direct payment to our account for reimbursement is very timely.

Great customer service and ease of use. Price of insurance is very competitive.

Trupanion is great to work with. Provides great insurance for my Pet. Staff is always friendly and helpful. ???

Claims submission was simple, processing was relatively quick, and the direct deposit feature is really nice!

While it's very simple to file a claim, it's not that simple to get customer service. I know there is a delay because of the pandemic, but seriously, I've waited more than 30 minutes to try and talk to someone. And once the claim has been submitted, there is no way to add more information online, other than to scan more documents. And you can't see what documents you've previously submitted. Perhaps it would be helpful for them to add an option to call you back if they're not able to be fully staffed right now. If you try and use the online chat option, you get nothing but someone who will tell you that claims take 30-45 days to process. I tried that option when I was checking on the status of a claim that was still pending, even though later claims had been processed and paid. Did I need to submit more information? I still don't know, and I'm not about to spend any more time on hold.

Every time I have called the agents are super helpful. Our dog was diagnosed with lymphoma and I was preparing myself for a let down with the insurance. It was the direct opposite. The agents called my vet twice and were far more help than the office at my vet.

Stephanie gave me the information I needed in a clear and concise way. I am always impressed with your customer service personnel.

Very easy once vet tech knew what to do. I like being able to adjust my deductible so easily and in many different amounts.