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Claims submission was simple, processing was relatively quick, and the direct deposit feature is really nice!

While it's very simple to file a claim, it's not that simple to get customer service. I know there is a delay because of the pandemic, but seriously, I've waited more than 30 minutes to try and talk to someone. And once the claim has been submitted, there is no way to add more information online, other than to scan more documents. And you can't see what documents you've previously submitted. Perhaps it would be helpful for them to add an option to call you back if they're not able to be fully staffed right now. If you try and use the online chat option, you get nothing but someone who will tell you that claims take 30-45 days to process. I tried that option when I was checking on the status of a claim that was still pending, even though later claims had been processed and paid. Did I need to submit more information? I still don't know, and I'm not about to spend any more time on hold.

Every time I have called the agents are super helpful. Our dog was diagnosed with lymphoma and I was preparing myself for a let down with the insurance. It was the direct opposite. The agents called my vet twice and were far more help than the office at my vet.

Stephanie gave me the information I needed in a clear and concise way. I am always impressed with your customer service personnel.

Very easy once vet tech knew what to do. I like being able to adjust my deductible so easily and in many different amounts.

Extremely quick payout, fantastic customer service.

You guys make it so easy to make claims. The process is quick and simple, you communicate throughout the entire process so I never have to wonder what’s happening, and the reimbursement is so easy and is super fast to get to me. Side note, your customer service is amazing - truly the best I’ve ever worked with.

Lucas was fine.Not happy with the pickiness of pre existing conditions outcome.

I did tons of research on pet insurance before choosing Healthy Paws, and I don't regret it one bit. My doggy got sick and I had to take him to the ER. Luckily he is better and I didn't have to even worry about costs, just his well-being. I submitted a claim after he was discharged and they processed it in a matter of 2 days!! On top of that, they reached out personally to check on how my dog was doing. They have amazing customer service and you can see they care about their customers. So as you can see, my experience with them has been amazing and they have exceeded all expectations.

Friendly and directed me where to go to get my answer