Pets Best is the BEST
We decided to get pet insurance when we adopted Tizzy at 4 months. Our niece recommended Pets Best and we have never been disappointed. We have filed 3 claims over the past 6 years. The ease of submitting the claims and receiving payment were outstanding. Our premiums are in line with other companies, but we love is their customer service. Always there to answer questions, give information, and with knowledge and courtesy. We love our Pets Best insurance and tell others about it all the time.
- INSURER:
Pets Best
- POSTED: 04/13/2023
- BY: Kathy
- BREED: Mixed Breed
- AGE OF PET: 4 - 6
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Not bad but also not good
When claims are covered and you established your first claim (sending medical records for the previous year) they're great. Process is easy and you get your money fast. The issue is when there are problems, you need to call several departments, seems like no one reads the previous notes. I had a claim put on hold because they needed my dog's med records. My vet faxed them 3 times and they said they never got it. I had to drive over, had them print it, then email it to metlife. After all that, they claimed he had a pre-existing condition when the vet clearly stated he did not know the cause of the issue. I was told by an agent to submit an appeal, I did not need a veteran's signature for this issue. I got mail a month later that I needed the signature and that I used up 1 of 2 attempts at an appeal (which was not told to me earlier). I have since moved and I am not driving back to another city just to get this signature and was furious this was relayed by mail and not telephone or email.
That said, if you work with the right person via customer service, they do help push your case to the claims department and try to help. The issue is this doesn't always work and you don't always get a response and everyone is confused or late on the information. They are supposed to cover vet visit costs (office fee), but because one diagnosis was pre-existing they refused to pay when all the other reasons for my visit were covered. Also, the pre-existing issue did not need a veterinarian so that fee should not have even been paired with the visit. Furthermore, the app shows you claim # but doesn't tell you which claim it was for or what the diagnosis was so it's difficult to track down what claim you want to look at.
Overall it's great and fast when it works and the claim is covered. But when there are issues or problems, good luck with getting it fixed if at all.
- INSURER:
MetLife
- POSTED: 04/06/2023
- BY: Titus
- BREED: Pembroke Welsh Corgi
- AGE OF PET: 7 - 10
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Review
I have no bad experiences yet.
- INSURER:
Trupanion
- POSTED: 04/05/2023
- BY: JAMES
- BREED: Labrador Retriever (Black)
- AGE OF PET: 0 - 3
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Thankful
The process was seamless and easy, I have already recommended Trupanion to my friends with uninsured pets and I will continue to do so.
- INSURER:
Trupanion
- POSTED: 04/04/2023
- BY: Andy
- BREED:
- AGE OF PET: 0 - 3
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Best Pet Insurance Best Investment
Healthy Paws is an excellent insurance company that provides reasonable insurance policies and great coverage for our dog Bailey. We have had a policy for our dog since we adopted her (Bailey) in 2016. Unfortunately she has been through 3 surgeries for cancer and HealthyPaws process for filing claims is easy and efficient. HealthyPaws always reaches out after a major procedure and asks how Bailey is recovering. Pricing is reasonable and even as our dog has aged the policy pricing does increase but nothing drastic; always reasonable. I recommend HealthyPaws! Best investment we have made to help us provide for Bailey.
- INSURER:
Healthy Paws
- POSTED: 03/30/2023
- BY: Trisha
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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Trupanion is fair, fast, accurate
Trupanion processes claims quickly and accurately. On the rare occasion we've needed to clarify a claim, Trupanion is very responsive.
- INSURER:
Trupanion
- POSTED: 03/29/2023
- BY: Cynthia
- BREED:
- AGE OF PET: 0 - 3
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Yall always come through and so very kind is everyone if I have questions.
Yall always come through and so very kind is everyone if I have questions.
- INSURER:
Trupanion
- POSTED: 03/26/2023
- BY: Heidi
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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GREAT PET INSURANCE
We have three dogs. The price of our insurance is by far the best price we have ever has in the many years we have carried pet insurance. The reimbursement percentage, coverages included, and efficient response to claims filed is outstanding! Thank you Met Life Pet Insurance !
- INSURER:
MetLife
- POSTED: 03/25/2023
- BY: John
- BREED: Chihuahua (Smooth Coat)
- AGE OF PET: 7 - 10
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Quality Service
The person that helped me was absolutely wonderful. Very formative. Able to answer all questions.
- INSURER:
Trupanion
- POSTED: 03/21/2023
- BY: Kelly
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Thank you so much.
Very fast and much better response than previous claim. I greatly appreciate everyone's help in this past claim. Please continue to be great in the future.
- INSURER:
Trupanion
- POSTED: 03/21/2023
- BY: FRANCISCO
- BREED:
- AGE OF PET: 0 - 3
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