Find and read reviews with confidence

Trupanion has always helped me with Bode. I got Trupanion Insurance when bode was under a year old. Little did I know I would need help so soon. My claims have always been handled in a very efficient manner and all staff, in this case Maka, have always been knowledgable and helpful.

I subscribed to the most expensive insurance plan that "covers" the most. The (apparently) poorly trained adjusters denied the whole claim except for vaccinations, including the wellness items that were supposed to have been covered. I then had to spend 45 minutes speaking with customer service only to have them transfer the claim to a supervisor to review, whom I have yet to hear back from more than a week later. In my opinion Pets Best is not the best pet insurance company out there, even for the money. There is no point having insurance if the "covered items" won't be covered.

Great customer service

Great customer service

My dog had kidney disease and was also hit by a car. Trupanion saved me tons of money and honestly gave my dog many more years of life.

All your phone people were always kind & knowledgeable. You helped with the care of our Nicky for many years. You also paid promptly & fairly. I would highly recommend you .

Takes financial burden off, allows you to afford more care and treatment, Would not have a pet without insurance anymore. Pays in reasonable time period and is helpful answering questions.

Have had this policy for 6 years and have never once received any money from the policy. Everything keeps going to the deductible

We decided to go with Spot based on the reviews we read and the advertised quick claim processing that stated 48-72 hrs. We adopted a new aussie puppy and we went with both the pet insurance and the wellness plan. I submitted all the paperwork we received from the breeders vet and then took the puppy to the vet after signing up. It was a first vet visit for us so the usual (exam, shots etc). The total cost was $213. I submitted all the paperwork to SPOT and got an instant message saying that due to high volume of claims at this time yadda yadda it could take longer than expected etc. Ok that's fine but keep in mind this is not what they advertised and is not what I would think anyone would consider quick claims. It has now been 8 working days and there has been no status change on my account. Just says processing... Banfield may not have been perfect but at least the discounts for wellness was immediate, taken off the cost at the time you paid not reimbursed like this. I will update my review if and when it pays but so far the experience hasn't met the standards I was expecting based on the reviews.

We decided to go with Spot based on the reviews we read and the advertised quick claim processing that stated 48-72 hrs. We adopted a new aussie puppy and we went with both the pet insurance and the wellness plan. I submitted all the paperwork we received from the breeders vet and then took the puppy to the vet after signing up. It was a first vet visit for us so the usual (exam, shots etc). The total cost was $213. I submitted all the paperwork to SPOT and got an instant message saying that due to high volume of claims at this time yadda yadda it could take longer than expected etc. Ok that's fine but keep in mind this is not what they advertised and is not what I would think anyone would consider quick claims. It has now been 8 working days and there has been no status change on my account. Just says processing... Banfield may not have been perfect but at least the discounts for wellness was immediate, taken off the cost at the time you paid not reimbursed like this. I will update my review if and when it pays but so far the experience hasn't met the standards I was expecting based on the reviews.