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Cost goes up ridiculous amount each year and they seem to always manage to deny services

Pets Best, for me, has been the best insurance I've found for my dogs. Submitting claims has been quick and easy. Customer Service has been extremely helpful. I get to talk to a real human and they are so kind and patient. They take the time to find the right answers and even call back when necessary. Reimbursements take time, but they update me on the process. I never felt ignored. Having a 16 yr old in kidney failure was hard and having to say goodbye was harder, so when I needed time to put through his last claims, I was treated with kindness. I can't say enough about Pets Best. They truly are the best.

I TOOK MY DOG IN TO THE ANIMAL HOSPITAL FOR AN INJURY. TRUPANION DID NOT COVER THE EMERGENCY ROOM VISIT COST TO DETERMINE WHAT WAS HURTING MY DOG INTERNALLY. THEY ALSO DID NOT COVER THE XRAY COSTS TO DETERMINE WHAT COULD BE WRONG WITH MY DOG. THEY PROTECT THEIR SELF INTEREST BY STATING THAT AN EMERGENCY ROOM VISIT, BECAUSE MY DOG WAS YELPING IN PAIN, WAS AN "EXAM FEE" WHICH "THEY DO NOT COVER". HOW ELSE DOES AN EMERGENCY ROOM DETERMINE HOW TO TREAT AN INJURY WITHOUT LOOKING AT THE DOG FIRST? I CAN CLEARLY SEE HOW THIS COMPANY OPERATES NOW AFTER MY FIRST CLAIM. MY ADVISE, LOOK FOR OTHER PET INSURANCE PROVIDERS THAT ARE LEGITE. I'M SO DISAPPOINTED WITH TRUPANION AND I WILL BE LOOKING ELSEWHERE.

I can't say enough good things about Healthy Paws! The claims process is incredibly easy, the turnaround time is extremely fast and they are great about covering your pet. We had Healthy Paws with our first Golden Retriever and they were a life saver in terms of vets bills as they got older (she lived to be almost 15). We have them again with our Golden Retriever puppy, who unfortunately has had tummy troubles and hurt her paw. They have been terrific again.

I'm glad that I switched over Lemonade and to Redondo Shores of Redondo Beach, CA 90277

I have a policy with Healthy Paws because a veterinarian told me it is the one she uses for her dogs and she thought they were excellent. My experience with them has been excellent, as well. My dog had to have a very expensive endoscopy. In an easy process, I submitted the claim online to Healthy Paws. Their response was immediate, the approval within 48 hours, and the check in hand within a week.

There is nothing worse than hearing your pet needs surgery due to a recent bad "jump" out of the car for a walk. Watching my sweet 6 year old limp broke my heart. Knowing that I have had her insured since she was 6 months old, and that I could afford the best care for her, because of my Healthy Paws Insurance was amazing. I tell all my friends to ensure their puppies and kittens. You never know when something bad is going to happen and you never want to be in a place where you can't afford to get your best friend the care they need! Healthy Paws even sent me an email to see how my doggy was doing after the surgery!

We had them for a year and filed 4 claims totaling close to 2K. The reimbursement from these scammers was $0. WTF!! The claims process is extremely tedious. When I filed I already got the feeling it was a garbage company. They claim to be proud of being able to help pet parents. The sad truth is that they are only proud of scamming you out of your hard-earned money. The only reason we got a policy is because we are Costco members. We will be canceling the Figo policy shortly as we already purchased a new policy with a better-rated company.

Healthy Paws is the reason that my dog is alive, period. I adopted a Lab/Pit mutt named Bagel when he was four months old. Sadly, when bagel was 4y.o. he became paralyzed from the waist down due to degenerative disc disease. The cost of surgery was $12,000.00 and it worked... until six months later it happened again. The vet told me his odds of survival were low and I decided to do the surgery anyway, another $12,000.00. This time... it worked. I'm so glad I made that choice. Bagel was doing fantastic for two years and now my poor sweet dog at the young age of 7y.o. has a brain tumor. He obviously has the worst luck. Ending your dog's life is something you know you will have to do at some point but certainly not at 4 years old, and hopefully not at 7 years old. I decided to do radiation for Bagel and he is now recovering. Radiation was $20,000.00. Needless to say without Healthy Paws' contribution I could have never afforded all of these huge ticket treatments. I submit my recent claims to healthy paws on a Tuesday and I had an approval Wednesday with money back in my bank on Thursday. No questions asked.... just a follow up e-mail from them asking how Bagel is doing with treatment. I couldn't recommend a better insurance company and if you have a dog these days it's absolutely necessary.

Healthy Paws has been a great pet insurance company to work with.