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The representative told me what to do to try to resolve the issue I was calling about.

Couldn’t have selected a better company and plan! Top notch in ever way!

I’ve had no issues with Embrace. I’ve found them to be very customer service orientated with quick returns on claims I’ve submitted.

My cat has cancer and the treatments and surgery thus far have been paid as they should. I am very satisfied with the policy and service.

We have been with Trupanion for 9 years and dozens of claims and never had a single issue with any claim nor had to follow up to ensure a claim was paid. Trupanion is reliable, professional, and an excellent choice that has allowed us to provide medical care to our beloved dog when we otherwise would have been financially unable. I wish all companies operated on the model Trupanion uses. I have never recommended any company or product to friends or family, but I routinely do so with friends who are considering adding a member to their family.

I know no matter what unexpected illness may come our way, Embrace will be there protecting us.

From the date of the application Embrace was searching for anything that they could use to come up with as many pre-existing conditions as possible. For example, my dog is prone to ear yeast infections and had had one in the last 12 months. Now anything that in any way is dermotogical in nature is pre-existing. That is overly broad, a real stretch, and just plain not right. on two occasions they have rejected claims that should be paid...yes they changed the determination and approved the charge but only after I caught them and questioned it. For this reason I give them an 8 rating but at this point, no I would not recommend them to anyone. Below they are asking for the category of your claim, I notice they separated ear problem from skin problem...well if they are separate why is any skin problem pre-existing on my dog because of an ear problem???????? Just watch Embrace real close.

I've had a good experience with EMBRACE thus far. I had questions clarifying coverage, and I was helped right away.

The representative was very sympathetic over the death of my pet.

The Claim experience on my iPhone went well. Because I sent it in on a Saturday 21 they received it the same day. The response was fast and I didn't have to worry about faxing or mailing it in.