Find and read reviews with confidence

My 5 month old puppy had a UTI. Completely resolved. I suspected a UTI in the now 8 month only pup and took him in. They denied the claim and now UTI’s are a “pre-existing condition” and not covered for the life of the pet (even though the test was negative). Just like any insurance company, they will find reason not to pay. If my boy has ANY issues related to his penis now, they will say it was obviously a pre-existing condition. He also had a ripped claw so I’m sure paw issues are now not covered. I will be switching providers as soon as the other plan opens. Rip off!

Professional, friendly, and helpful.

Even though I think the Trupanion Insurance is great and would recommend it, my experience trying to get additional puppies on my ALAA Group Plan with Trupanion has been horrible! I've been trying to get two additional puppies added for maybe 10 days to 2 weeks and talk to Trupanion folks but they say they have to have someone else call me that is in the Group Department and I never get a call back. In the meantime these dogs are uninsured!!! I tell my Puppy Families to sign up the day they get a puppy from me and they have good experiences...thankfully. NOT ME, HOWEVER. Not happy!

Trupanion pays straight to the Vet. Which is totally awesome. It is so nice to have my baby taken care of and have the assurance that Xanadu is always well taken care of.

Trupanion saved me money on my dog's injury and surgery. After deducting monthly payments over three years, I saved about $3000-$4000.

Quick to answer and provide service asked for

Trupanion has always been prompt and accurate in claims handling. I’m very happy with the service.

fast and fair service, a great company

I have had a great experience with customer service and the processing time of my claim.

Terrible policy. To much red tape. Healthy Paws much better.