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Very helpful

They are speedy and kind and right to the point. They even ask how your fur baby is doing after something serious happens! Love them! You’ll thank yourself for getting it god forbid something happens to your pet!

I love this company and often tell people at the dog park and family how wonderful you are

While having my pup's liver diseases be considered a pre-existing condition was a very big disappointment, the claims for her Legg-Calve-Perth disease have been very easy and the payments have been prompt and accurate.

From info

I started policies on our four rescued Galgos a year ago. I was starting to wonder if we really needed the coverage; my dogs were young. What were the chances of me making a claim that would cover the monthly premiums? Then my 5 year old, Paquita, started exhibiting symptoms which were of concern to my regular vet who referred us to a specialist. It was Thanksgiving. I was unable to get an appointment so I had her admitted as an emergency. I didn't stop to check my Healthy Paws policy/coverage. I simply wanted the best care available immediately. A month later, after the initial scare and a promising prognosis, the credit card bills were due. I logged into the app expecting a long, cumbersome claims process. The only thing I was asked to do was submit copies of the hefty invoices. I uploaded them all expecting many of them to be rejected for one reason or another Within 3 days 80% of my expenses (-$250 deductible) were approved for reimbursement. Absolutely no hassle at all. The only question I received -- was Paquita recovering from the invasive tests she’d undergone? Followed by wishes for a quick recovery. From start to finish the process was simple and communication timely. I am so impressed with the service and kindness I received. It’s such a relief to know that all four of them are covered and that I’ll always be able to give them the very best care available.

friendly, efficient, cared about Apollo and about resolving my issue. I especially loved Cody's last comment about giving Apollo belly rubs!!

Processing claims is easy and fast! The review generally takes one day, then they send your claims results. Rebursements are given quickly too!

I'm very pleased with Figo. Filing a claim on the app is extremely easy and doesn't require you going somewhere to fax it. That's the best part. They processed my claims in one day, and I received my refund in my bank account 2 days later. I would definitely recommend Figo. I've had other dog insurances, and this is by far the fastest and most efficient !

Because every time I call everyone is ALWAYS so nice, friendly, courteous and knowledgeable. They always go out of their way to help you!