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We have a Newfoundland puppy who weighs over 160 pounds, everything costs more due to his size He is very healthy, but the claims we have had have been quickly done, and we are very satisfied with our insurance

I have my dogs on Pets Best and have always been satisfied with their service and payments. One of my dogs died of cancer in January and her final bill was paid back to me in just 2 business days (although, that was admittedly a record time) and when I needed to cancel her policy the folks I spoke with on the phone seemed very genuinely sympathetic to hear of her loss. I've gotten personal responses from the executive level on emails and feel I've always been treated fairly by the company. They haven't paid for every bill that came to them but I've always known WHY the bill was excluded from payment and their policy is clear on what is or is not covered so I've never been surprised by what was paid. They are sometimes slow with payments but I believe they are working hard to correct that issue.

Like all my claims so far, Embrace has been true to their word and refunded what they said they would. And that makesme happy and my life a lot less burdensome. I am so thankful I chose this wonderful and honest company.

I was really skeptical about pet insurance, and of the the top companies, I decided to go with Embrace over VPI. -- The best choice ever!!!!!! The customer service follow-up is unbelievably great. Excellent customer service and follow-up. If you're still undecided, wait no longer because Embrace is the way to go.

My experience thus far with Embrace has been very positive.They have been very responsive after receiving claims and have been very clear about what their policies are. We had a waiting period because our dog wasn't a puppy, but they have been true to their word on everything.

My 9 year old Brittany recently went through a period of almost daily vomiting and diarrhea. After several months of testing with no progress and difinitive diagnosis, she was finally diagnosed with IBD. Having insurance was enormously helpful in getting her treated until we finally knew what the problem was, and she is happy and well today.

It's great that we can buy pet insurance at a small fee per month, depending on your plan. With our 2nd dog we bought from a shelter, we weren't sure of her background. We were glad we purchased insurance from ASPCA, because our dog started seizures. We had to have an MRI and spinal tap done. At first they refused and said it was congenital or genetic. I did get our vet to send them a letter in which it was stated it was idiopathic epilepsy. No problem getting reimbursed our percentage after that.

I had a problem with both of my mini doxies! I took them to the vets and each time they reimbursed me nearly half of the expenses!I am so grateful that they exist because it gives me relief!

I had ASPCA for 2 years now - they dont deny your claims but pay out almost nothing, thanks to "reasonable cost". I live in the city and the vet costs here are high. When I submit a claim, they only cover the "reasonable cost" portion of it which is in most cases less than 50% and then they pay out 80% of that after me meeting my $100 annual deductible. One more thing - their premium seems to go up every year.

First things first: Embrace doesn't do anything like ask me to write a good review for them and then they'll reduce my insurance costs or anything like this (though, that'd be kinda cool - j/k). I'm writing this of my own free will because I've really been so pleased with Embrace over the last almost 2 years they've covered my dog. I signed up for coverage for my puppy when she was just a couple months old - which is smart to do. That way they do not yet have any pre-existing conditions. However, before I had coverage I took my puppy to the vet for some "goopy eyes" and the (not very good) vet deemed it allergies. I have since changed vets since I wasn't happy with their diagnoses over time. However this "allergies" still remained as a pre-existing condition with Embrace. So anytime my dog had any problems that could have anything to do with "allergies" it wasn't covered. I never complained (I probably should have) but it was very maddening to me. HOWEVER: my claims contact at Embrace took it upon herself to investigate the pre-existing condition of "allergies causing conjunctivitis" and reviewed this with underwriters to decide that this should be removed. UNBELIEVABLE!! I've never heard of this kind of "let's look into this and put the patient first" attitude with insurance companies. Not from animal insurance companies OR human! Well done, Embrace. You have made a huge fan out of me. And I know A LOT of dog owners. ;)