did not cover something that I thought should be
My dog was dx with entropian. But several months later he was dx with a different eye probelm and the insurance would not pay.When I received the email about not paying, they didn't mention the dog by name and there were numerous mis-speelings. Makes me wonder how careful they are with details when they can't even spell.
- INSURER:
Embrace
- POSTED: 06/20/2007
- BY: Nancy
- BREED:
- AGE OF PET: 0 - 3
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Great company
It happens that I made a large claim a few months after I started a policy with Embrace. There were no problems at all. It's a great company!
- INSURER:
Embrace
- POSTED: 06/20/2007
- BY: Pete
- BREED:
- AGE OF PET: 0 - 3
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Great Communication
I just filed my first claim, and it was incredibly easy. I was almost shocked when I found out that you CAN actually get a REAL PERSON on the phone. They even answer e-mails usually in the same day. Their communication is excellent.
I think I pay maybe $5 to $10 more per month then I would at one of the other companies. To me it's worth it not to be trapped in voicemail hell, or have to talk an automated system.
- INSURER:
Embrace
- POSTED: 06/20/2007
- BY: Angela
- BREED:
- AGE OF PET: 0 - 3
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You not olny paid quickly &you cared for us
Embrace has been just wonder to us. Claims are paid quickly and we have never had any problems getting any help we need from you. I was most impressed by how much you all seemed to care about "Storm". As you know his injuries were terrible. I remember especially the e-mail from different people at Embrace with words of concern about him and of encouragement and care for how we(his Mom & Dad) were doing. Its been a long haul, but Storm is doing good. Thank all of you. You are really on the ball!
- INSURER:
Embrace
- POSTED: 06/20/2007
- BY: Norma
- BREED:
- AGE OF PET: 0 - 3
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Two Pets!
I had to find good coverage at an affordable price for my two beloved pets! The claim service was excellent in turn around time. On top of this, there has not been one time that customer service had not only been professional, courteous and knowledgable, but pleasant and genuinely concerned about your pets care and well-being. (No, I am not an employee, just very satisfied!)
- INSURER:
Embrace
- POSTED: 06/19/2007
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Very good company
I would definitely recommend Embrace. I've told all of my friends that are pet owners about it. The premium is very reasonable, and I feel that this is worth my money. I've only had to file 1 claim so far, and they were very prompt and professional and answered all of my questions.
- INSURER:
Embrace
- POSTED: 06/19/2007
- BY: Jessica
- BREED:
- AGE OF PET: 0 - 3
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Great Service
I decided to give Embrace my business primarily because of the personal service they provided. I emailed questions and got immediate responses; I emailed the CEO and she called me! I particularly like being able to customize the coverage I want for my 3 dogs, and the pricing is extremely competitive. Super website makes it easy to find information and get in contact with a real person.
- INSURER:
Embrace
- POSTED: 06/16/2007
- BY: Patti
- BREED:
- AGE OF PET: 0 - 3
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My first claim experience
I had my first claim with Embrace and it was handled well. They said it would be done within 10 days. Since my claim needed more information, they did notify to say that my claim may take a little longer. I found that to be helpful.
- INSURER:
Embrace
- POSTED: 06/15/2007
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Over priced and no good
I tried the "free" insurance provided by pet partners, activating it on the morning of March 18th....on April 18th I took my puppy in for Cystitis and got her cared for, but Pet Partners refused to cover the cost of care, saying that my coverage didn't start until the 19th following their "30-day waiting period"...and it took over a month for me to get a response!I am glad I let this coverage lapse and would not recommend this coverage to anyone.
PetFirst is much better...go with them!
- INSURER:
AKC
- POSTED: 05/30/2007
- BY: JW
- BREED:
- AGE OF PET: 0 - 3
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PetsBest is no good
I have the same problem as everyone else..simples claims take a long time to process..over a month...customer service always tells me something different but they are friendly although not well educated in their field...
VPI was horrible to begin with so if this is the same owner the obviously it's not going to be that good either.
It's cheaper to have the $20 a month and then pull it out when need. Thanks anyways.
- INSURER:
Pets Best
- POSTED: 05/11/2007
- BY: R.R.
- BREED:
- AGE OF PET: 0 - 3
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