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I spent every night for a week comparing pet insurance policies looking for one that offered major medical coverage for injuries & illnesses. I had no need for the "frills" so many companies offered like routine care, money for lost dog posters, etc. I just wanted coverage in case, God forbid, one of our 3 dogs ever had a severe injury or illness. Embrace is THAT company!!! I was impressed with the premium to cover 3 dogs ages 1, 7, & 8 AND that they allow the usual & customary fee for services based upon geographical region, not some arbitrary low allowance for various issues. During my comparison shopping, I recall one plan allowing only $500 for a broken leg. When was the last time THEY had veterinary care for a pet??? I also like the fact that you can choose your maximum per year, 3 different ANNUAL deductibles, & 3 different co-pay percentages. It really allows a family to choose the plan that best fits their budget & needs. We haven't had to file a claim yet so I cannot comment regarding that area, but if the personal service & quick email replies I've had to date are any indication of what to expect in the future, I'm sold!!!

I checked a lot of pet insurances, and honestly Embrace is the most resonable one with a great coverage. What I like is that they cover therapy in case of an accident, really few of them do that. Most of them are really expensive. Embrace was at least $10 less than other insurances. I asked a quote and got a fast answer. Sent them an email and got an email back within the hour. The lady I communicated with was really friendly and helpful. I would definitely recomand them to any pet owners I know.

My dog was dx with entropian. But several months later he was dx with a different eye probelm and the insurance would not pay.When I received the email about not paying, they didn't mention the dog by name and there were numerous mis-speelings. Makes me wonder how careful they are with details when they can't even spell.

It happens that I made a large claim a few months after I started a policy with Embrace. There were no problems at all. It's a great company!

I just filed my first claim, and it was incredibly easy. I was almost shocked when I found out that you CAN actually get a REAL PERSON on the phone. They even answer e-mails usually in the same day. Their communication is excellent. I think I pay maybe $5 to $10 more per month then I would at one of the other companies. To me it's worth it not to be trapped in voicemail hell, or have to talk an automated system.

Embrace has been just wonder to us. Claims are paid quickly and we have never had any problems getting any help we need from you. I was most impressed by how much you all seemed to care about "Storm". As you know his injuries were terrible. I remember especially the e-mail from different people at Embrace with words of concern about him and of encouragement and care for how we(his Mom & Dad) were doing. Its been a long haul, but Storm is doing good. Thank all of you. You are really on the ball!

I had to find good coverage at an affordable price for my two beloved pets! The claim service was excellent in turn around time. On top of this, there has not been one time that customer service had not only been professional, courteous and knowledgable, but pleasant and genuinely concerned about your pets care and well-being. (No, I am not an employee, just very satisfied!)

I would definitely recommend Embrace. I've told all of my friends that are pet owners about it. The premium is very reasonable, and I feel that this is worth my money. I've only had to file 1 claim so far, and they were very prompt and professional and answered all of my questions.

I decided to give Embrace my business primarily because of the personal service they provided. I emailed questions and got immediate responses; I emailed the CEO and she called me! I particularly like being able to customize the coverage I want for my 3 dogs, and the pricing is extremely competitive. Super website makes it easy to find information and get in contact with a real person.

I had my first claim with Embrace and it was handled well. They said it would be done within 10 days. Since my claim needed more information, they did notify to say that my claim may take a little longer. I found that to be helpful.