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i spent a long time pricing policies and comparing coverage and to be honest most of the pet insurance out there covers the same things and offers the same policy guidelines but pets best sets itself apart becuase of the STELLAR customer service. i had a rough experience with a sick puppy and it was one of the most stressful times of my life, i was literally in knots for weeks. the pets best customer service staff not only assisted with claims processing and record maintenance but served as general stress control!! they are SO QUICK to answer emails, even the most silly little question was answered with care and speed. i have nothing but great things to say about this company and i could talk about TRAVIS and LINDSAY all day. they make the entire insurance industry look great! they are simply amazing! USE PETS BEST!

FAST AND EASY TO FILE CLAIMS AND GET ON WITH YOUR PETS HEALTH NEEDS , RECOMMEND FOR ALL YOUR PET INSURANCE NEEDS.

I have 3 dogs that I transferred from VPI to Pet's Best. The benefits are more generous and the claim forms very simple. They are a little more expensive, but I think the reimbursement schedule makes up for it. I submitted one claim that took a long time to get reimbursement for (about 6 weeks) but was covered in full: all others have been handled very quickly. I recommend them highly!

My dog Sierra was acting really weird on Monday. Not eating anything, not even her favorite treats. We decided that we would wait until the next day to see if she got any better and if she didn't we would take her to the vet. Well, she didn't get any better by the next day. Needless to say, we took her in. she had some blood work done and got some medication to keep her from throwing up and some liquid food. I had my vet sign my claim form and went home. The next day we got the lab results back, and they were pretty much normal. He said to basically keep an eye on her and if she doesn't get any better then to take her back in. WELL I brought my papers from the vet in with me to work and went online to petsbest.com. They had a fax number on there and I thought 'well isn't that convenient." So I faxed it. Not more than 1 hour went by and I already received an e-mail stating that they got the claim and are processing it now! I was amazed that I didn't have to call in a week to make sure someone got it. I am very VERY happy so far with the service I have received from petsbest. I will post something on here once I get my check and let you know how fast, or slow, it was. So far I am VERY pleased.

I would highly recommend Embrace to anyone who has pets. I was a new member and within a couple of months my pug got very sick. They were great there. Answered all of my questions and explained everything to me. They always respond quickly and are always helpful. The claims process is simple and easy and reimbursement is very fast. I looked at many different Pet Insurance companies and EMBRACE is by far the best one around.

Ifyou are in the market for pet insurance, first, good idea! When the little ones gets sick we try to be practical but there are no monetary limits on our love and it can sure add up so being prepared is paramount! Second, pick PETS BEST!!! I shopped around forever comparing prices and coverage and claim turn around and I have never made such a good decision! A lot of pet insurance is very similiar and Pets Best offers coverage VERY similar to other companies but thier caring customer service is what makes the HEAD AND SHOULDERS above the rest! There response time to emails, claim turn around, and exceedingly helpful staff offer some of the best service I have experienced anywhere let alone and insurance company! On more than one occasion I even had someone respond to an urgent email on thier DAY OFF!! Believe me Pets Best is the way to go! I will never be able to thanks them for thier help and support when my puppy has been sick and thier continued assistance with questions and problems. Pets Best sets the bar in this industry!!!

As an example: If your pet is diagnosed with cancer in the 10th month of the policy then all claims that continue into the renewal are not covered as they are considered a pre-existing condition. I purchased two policies on my two cats from Petshealth over 7 years ago and when cancer set in I had no (0) coverage as they invoked the pre-existing condition provision at renewal. It took us two months to organize the tratment. Once I read the policy and saw the exclusion I cancelled both policies. I hope the ASPCA realizes what they endorsed as they are a fine organization. We also had a dog insured with the same company for 5 years who was diagnosed with cancer. Fortunately his cancer condition was diagnosed at the beginning of the policy year and his treatments where covered up to the $3500 limit with deductions for reasonable and customary. He died before the policy expired. His cremation coverage for a 135 pound German Shepard was under $50. All of these incidents happened before the ASPCA endorsed the current program. Good luck.

I just filed a second claim for my cat and it was taken care of promptly with an easy-to-understand explanation of benefits form. If only my health care insurer's form was as easy to follow! These guys make buying pet insurance a snap - the premiums are reasonable and the service is fabulous.

I've had pet partners for over a year for at least one of my 6 dogs and this one dog sustained a fractured leg after playing with my other dog. Well Pet partners paid for everything to make the diagnosis but when it came time for the repair they denied it! They said that even though my dog has sustained the injury from an accident, because the what the vet repaired the fracture was considered "not covered" and they denied the $1577.00 surgery charge yet paid for the emergency examination and the xrays of her leg! I'm going back to Pet Care USA insurance where I have my other dogs! OVERPRICED TOO!!!

I'd love to give this company a try, but they do not insure pets over a certain age as they won't insure my healthy just turned 9 year old dog. I think companies should still insure them and charge a higher premium. . . would be more fair than to deny.