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I've used VPI in the past and found that Pets Best is much faster in responding to claims that I fax. The cover a fairly good amount of cost, I would like it if they did cover heartworm prevention though.

This was the first time my husband and I had ever tried pet insurance and we were not expecting much! We submitted a claim and were asked for more info. Our claim was completed quickly and fairly. Our claims adjuster was pleasant and we could actually communicate with her! I would definitely recommend Embrace. The rates are also a great deal compared with other companies. The policy options make sense and give us peace of mind.

After a horrible experience with VPI and a semi good experience with Petcare, I found this site and saw all the raving reviews for this company, so I decided to try it out. I just want to thank everyone for your input becuase this company is absolutely fantastic. 3 months after my plan went into effect my dog began having seizures, I was a little worried that the company would try to say that it was pre exisitng since it had only been 3 months since i got the insurance, but i was so wrong. they emailed me to update me on the progress of the claim and was very helpful in trying to get information, going so far as calling the vet themselves. They remained professional and so caring. I really wish I would have discovered this insurance in the beginning, but I'm so glad I'm signed with them now. Embrace is the perfect name for them, they truly embrace you and your pet.

I have had nothing but excellent service from Pets Best representatives. The policy stands head and shoulders above the rest. Claims are paid promptly. Wish my health insurance could be with them. Hassle free!!

They are an excellent, caring, and professional company.I had problems with another pet insurance company and they stayed with me through it all and were very supportive. They communicate with you on a constant basis and answer all you questions. I highly recommend them and it is wonderful to know that they really care about pets and their owners. They pay claims on time and constantly keep you updated, Thanks a million Embrace.

They always pay!!! Most pet owners get insurance after their pets have been sick or injured believing that next time they will be covered. NOOOTTTTT. My dog was hit by a car and I spent $2K on vet bills. I got insurance and a few months later his hip was showing problems. Cirgury and therapy were over $3K and VPI would not cover because it was "pre-existing". My sister's puppy swalloed a rock and it cost almost $2K to remove it. She got a check on the mail in less than a week for 90% of the cost. Lesson learned. I'm getting Trupanion for my next puppy.

They always pay!!! Most pet owners get insurance after their pets have been sick or injured believing that next time they will be covered. NOOOTTTTT. My dog was hit by a car and I spent $2K on vet bills. I got insurance and a few months later his hip was showing problems. Cirgury and therapy were over $3K and VPI would not cover because it was "pre-existing". My sister's puppy swalloed a rock and it cost almost $2K to remove it. She got a check on the mail in less than a week for 90% of the cost. Lesson learned. I'm getting Trupanion for my next puppy.

We have two golden retrievers Rose & Rio, one of which is a 7 month old male puppy. We just completed our first two claims and Embrace followed through with everything they said they would. The process was easy, the service was prompt, and the customer service communication was terrific. It feels like we are part of a family, not a business client. That has never happened with our personal human insurance. It feels great! We would recommend Embrace to anyone with pets.

The staff has been very helpful showing a great deal of concern and compassion. I wish human insurance companies were as responsible. Illness and injuries are hard enough to deal with without the struggle of dealing with forms and repeated phone calls. Embrace assists you through those times with as little problems as possible. When I filed a claim, they were prompt in responding. I would recommend this company highly.

I have a puppy who chewed something and ended up being hospitalized overnight- It amounted to $600.00In their policy, ingesting foreign objects is covered under accident- Pets Best is requesting medical records which certainly is there right to do- HOwever, when I spoke with customer service as to the reason, the representative didn't know, but stated to me perhaps it was because my puppy has a behavior problem, because she chews lots of things- She is a puppy- puppies chew alot- when I confronted her, she said that she didn't know the reason, and she was giving me an example of why they are requesting records- the issues are 1) you should be able to know exactly why the company is requesting records 2)This was not a large claim- I am concerned that this is a stalling tactic- I haven't received the outcome, but the issue is that is pretty clear cut- Imagine what would happen if this was a larger bill- I read other reviews, yes, the customer service representative is polite, and they are receptive, but the company should be able to tell you exactly why they are delaying your claim and requesting records- I read another poor review that involved an accident with a puppy- perhaps puppy owners should find another company- and I'm hoping that I will be able to change my review, after they receive the records- I have called the President of the Company as of today- I am a mental health professional and have worked in the insurance business- again, my issue as of now, is that I should know exactly why my claim is being delayed- and if it truely is because puppy chewing is considered a behavior problem than most puppies in the country have a behavior problem- I feel that I am in a tough situation, I am inclined to go with another company- as I just was apalled and when the representative stated that it might be because my puppy has a behavior problem- but If I drop them, they most certainly will not pay the claim- I have called the President - he gives you his cell phone- which is nice- and hopefully he will have more information and I will get my claim paid- and hopefully sometime soon I will be able to amend this review- however, the company truely needs to tell you exactly what is going on and why medical records are being requested- not guess-