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I have had three pets insured with this company since 2000. Somewhere along the line they changed their wording as they went from underwriter to underwriter. Avoid them like the plague. I now have a complaint pending with the Maine Bureau of Insurance and the Attorney General. I am also litigating this for Unfair and Deceptive Trade Practices as I never got a renewal policy and had asked for the plan with the continuous coverage. I paid 120.00 a month for these plans and they lied on taped conversations on the phone (have tapes). They are the worst out there. Time to make them honest. Moderator, contact me pls for full details as I want to get the truth out there.

I have a dog who had to have several surgeries on her leg. I made many trips to the surgery center and may phone calls to Pets Best. Every time I had to call, I've always received excellent customer care. My claims have been handled fast and very professionally. And the most important thing is that the checks came in the mail quickly! I tell all my friends about this insurance and how important it is not to be without it. For a few dollars a month, you can save thousands!!!!! That is what happened to me. You can be the most careful pet owner, accidents happen and you never know when.

Previously we had other health insurance for our dogs. The few times we had to make a claim, we were always diappointed - where did these figures come from? How can they pay us so little? When our new Rottweiler puppy was about to join our family, I really searched for pet insurance. They all seemed the same as what we had already experienced and then I read about Embrace. The notion of actually reimbursing for costs on a regional basis made sense. I agreed with the philosophy of not paying for well visits and not paying premiums for that either. Embrace has been wonderful! Our puppy has had some problems and we are able to get him whatever health services he needs because Embrace is standing right beside us. I can't imagine why I don't see more promotional advertising at the Vet's office, for Embrace. The "other" guys must be paying the Vet's to have their name in front of the public. I tell all who will listen that Embrace is the only pet insurance you need. They are an honest, caring company and my dog is proof of that. You may waste your money with another company or you can get started on the right foot with Embrace!

I recently changed from VPI to Embrace. The weekend after my 15 day waiting period was up I noticed something wrong with my pet's eye. A visit to the vet began an on going amount of visits to an eye specialist and neurologist. Embrace had to process my claims and look at previous vet history at the same time, as I was just past the waiting period. They were fast and kept in touch with me the whole while. They paid what the insurance said they would pay in a prompt manner. I am very pleased with them and have recommended them to my vet's office and friends with pets and also added my other dog onto the plan.What a pleasure after dealing with VPI who told me what the vet should have charged and what they would and would not pay. I, too, wish I had know of Embrace earlier.

I have been so very pleased with Embrace insurance company. Their correspondence is kind and quick. There are no unwanted surprises! They follow through and do exactly what they say they will do. I am recommending this company to everyone I know, and I will definately use this company for all of my future pet children!

Their service is impeccable. They are thorough, attenttive, honest, and upfront. They are the answer to the healthcare crisis in this country. Of course, I'd prefer if dental and drugs were covered in the annual plan...but I'm sure there was an option for that, that I likely opted out due to increased monthly payments. I couldn't possibly be happier. Christina Wrona is the person with whom I've been dealin...professional, knowledgable and caring. Thank you.

I've used VPI in the past and found that Pets Best is much faster in responding to claims that I fax. The cover a fairly good amount of cost, I would like it if they did cover heartworm prevention though.

This was the first time my husband and I had ever tried pet insurance and we were not expecting much! We submitted a claim and were asked for more info. Our claim was completed quickly and fairly. Our claims adjuster was pleasant and we could actually communicate with her! I would definitely recommend Embrace. The rates are also a great deal compared with other companies. The policy options make sense and give us peace of mind.

After a horrible experience with VPI and a semi good experience with Petcare, I found this site and saw all the raving reviews for this company, so I decided to try it out. I just want to thank everyone for your input becuase this company is absolutely fantastic. 3 months after my plan went into effect my dog began having seizures, I was a little worried that the company would try to say that it was pre exisitng since it had only been 3 months since i got the insurance, but i was so wrong. they emailed me to update me on the progress of the claim and was very helpful in trying to get information, going so far as calling the vet themselves. They remained professional and so caring. I really wish I would have discovered this insurance in the beginning, but I'm so glad I'm signed with them now. Embrace is the perfect name for them, they truly embrace you and your pet.

I have had nothing but excellent service from Pets Best representatives. The policy stands head and shoulders above the rest. Claims are paid promptly. Wish my health insurance could be with them. Hassle free!!