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When my 13 year old Doxie had to go the the emergency vet it cost me almost $800.00. I was glad they helped me but they wanted all their money right away. Unfortunately he passed away and I now have a new puppy 2 months old miniature Doxie Duke. I have sent in 3 claims and all are being processed as we speak. It was well worth the price because it pays for his medications and shorts and as a Registered Nurse I can tell you pet medication and doctor visits are as expeensive as humans. One day I accidently dropped a pill that would have been lethal to him in 1 hour. I rushed him to the vet within 20 minutes and they kept him for about 3 hours to induce vomiting and keep a close eye on him. The pill he passed was not even totally dissolved and I brought him home. They said he would probably be a little sleepy for the rest of the day but he never missed a beat. The only things not covered so far for him were his vitamins and special shampoo but getting back 80% of everything else was well worth the cost of the insurance and I already have the $100.00 deductible in. This would have been wounderful with the $800.00 bill but unfortunately I had no coverage then. I would not be without it for future regular visits and I hope there are no more emergencies but with a puppy you never know. I only know he has the best of care and I get money back. He and all other animals deserve it. They are sweet innocents that depend on us to take care of them just like children and I am glad for the opportunity to provide this coverage for my Doxie. The cost of the monthly premium would have been well worth it for the 13 years I had my other Doxie but did not know about the insurance. I would recommend it to anyone with a pet. They deserve good care and depend on you to provide it and with the insurance it is much easier.

I have been very satisfied with the coverage that I have for my two dogs and one cat. I feel that the coverage that I had was reasonably priced, unfortunately I did have to cancel due to rising economic costs in other areas. Any time that I have contacted customer service I have received a prompt and curteous reply. I know that when I am looking to re-establish coverage for my pets I will return to being a Hartville customer.

After losing my last dog very suddenly to cancer and his last day at the vet cost over $1200. just for diagnosis, and discussing treatment options that we did not do, because his cancer was too far along. I decided to look into pet insurance for my next dog, because I had not thought of being in that position before. The position of being in the emergency vetrinary hospital and overwhelmed with emotion for your beloved animal and then thinking of how in the world are you going to pay for this, and knowing that you would do anything for them because you love them so much.Embrace Pet Insurance has been excellent with my new puppy. I am grateful that I chose this company, and I recommend it to anyone who loves their pet. I tell everyone that I have it, you never know what animals will get into and when they do - you will be glad you have Embrace Pet Insurance!

I've only had to submit two claims to Embrace during my year of coverage, but every communication I've had with the staff has been quite pleasant, and I've had no trouble having my claims processed.

I am new to having a dog and so I'm new to having pet insurance and after doing a lot of research and choosing Embrace I am happy with my choice. My first claim went through and their customer service kept me informed of the status of my claim and responded to any questions I had. They covered my first claim and provided me with a detailed 'Explanation of Benefits' form for my records. Very professional and I would recommend them to my friends and family.

This company never returns my telephone call unless threatened. I had simple questions concerning my policy, called 3 times, and never received a return call. The next time I called I left a message saying I wanted to cancel my dogs coverage because of their practice. Surprisingly, immediately I got a returned call with a friendly voice on the other end...How does that happen?

I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the Best pet insurance to have. I could have never been able to have the excellent care that they have needed without having Pets Best to help cover the cost. I hve looked at other companies, but felt very comfortable with the plan and the service I recieved from Pets Best.

I had my pomeranian insured with this company for over 2 years. I had nothing but great experiences with them. I recently lost my dog due to a dog attack. My dog was in the hospital for 3 days, Vet bills totaled over $1,500. I received a check for over $1,100 in two weeks. Great, efficient and fast service, I e-mailed the comapny on several occasions and dealt with Courtney Phillips and Travis Langford and they have responded to my e-mails in less than a day. Great company, I will use them again on any future dogs that we own. Thank you Pets Best!

Incredible service! Embrace has exceeded our expectations of what pet health insurance was like. Unfortunately, our puppy has had a bit or a rough stretch and we've needed to utilize the coverage -- and Embrace has been there for us. No hassles; just good service.

Sam and Sally (7-year-old beagles) have had three claims so far this year, our first with the policy. First was wellness exams, second and third were for illnesses. The claims were handled promptly and the statements were clear.